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pvanbrienen
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January 15, 2018 at 12:43 am
Whenever I’m visiting my event page, the event date and time of my running events are changing randomly.
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pvanbrienen
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January 15, 2018 at 12:53 am
Also in the list of registered visitors, the registration dates/times aren’t matching the real date of registration/payment.
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Tony
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January 15, 2018 at 2:25 am
Hi there,
It looks like both sites linked to your account are using manual offsites (UTC+1 or UTC+2) which causes problems with dates.
At some point your site would have shown this notice – http://take.ms/erzxRc
Which links to this blog post:
https://eventespresso.com/2017/08/important-upcoming-changes-dates-times/
In short you need to set the timezone option to a city near your location rather than a UTC value, doing so may change the dates on your site, so we also provided a datetime offsite tool to fix those.
So if you update the timezone on your site to a city, then retest the above, do the dates show as expected?
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pvanbrienen
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January 15, 2018 at 2:31 am
Hi Tony, I think the problem is in the recent update to event espresso version 4.9.54. The changelog says “Fix fatal error in DbSafeDateTime”. So I downgraded to 4.9.53 and that solved the problem.
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Tony
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January 15, 2018 at 2:35 am
Hmm, ok.
DbSafteDatetime is linked to UTC values but either way you’ll need to fix the timezone set on your site as you need to use a city rather than a manual value, otherwise, you will eventually run into other problems.
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pvanbrienen
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January 15, 2018 at 2:38 am
I will change it. Please keep me updated about my last message about the DbSafeDateTime.
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Josh
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January 15, 2018 at 2:15 pm
Hi there,
The fix included in version 4.9.54 was for avoiding a fatal error if an invalid date was input. Here’s the difference:
version 4.9.53:
$this->_datetime_string =
str_replace('-0001-11-30', '0000-00-00', $this->_datetime_string);
version 4.9.54:
$this->_datetime_string =
str_replace(
array('-0001-11-29', '-0001-11-30'),
'0000-00-00',
$this->_datetime_string
);
Maybe you have some insights about why the above change would change the datetimes on your site?
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pvanbrienen
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January 15, 2018 at 2:22 pm
Hi Josh, Sorry but I’m not familiar with coding. The only thing I can figure out is that after downgrading to .53 the problem was solved. Updating to .54 gives a lot of troubles,
In my list of registrations I have transaction dates in the future, Tickets weren’t available because ticket dates were changed etc.
I hope you have enough information to solve this thing.
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Josh
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January 15, 2018 at 2:43 pm
Usually the solution to this type of thing is you set the site’s timezone (In WP Settings) to match a city in your timezone, instead of a UTC+ value.
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pvanbrienen
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January 15, 2018 at 3:12 pm
Thanks, I have read that suggestion in this forum. So I did change the timezone settings as described in your document. It doesn’t help.
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Josh
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January 15, 2018 at 3:15 pm
You can follow this guide then:
https://eventespresso.com/wiki/troubleshooting-checklist/
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