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shenlonguk
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February 10, 2020 at 4:50 am
This is the first time I have encountered this problem. Usually I duplicate events so the details are more or less the same except dates. I also test out event pages which were ok on implementation in Nov 2019 but registrants have recently made me aware of a problem.
I have three events (I’ll call them courses A, B and C for simplicity) all of which run twice a week. All the ticket options for course C on both days appear on the event page. However, ticket options for courses A and C only appear for one datetime. This is regardless if I activate the datetime filter function. Also, the filter box only appears for course C when activated.
I have deactivated almost all plugins except for EE plugins and Ultimate Membership Pro, which will lose all data if I deactivate it. I also changed the theme to 20/20. None of these had any effect. I do have a larger amount of ticket options for courses A and B (20 each over two datetimes) compared with only 4 for course C. Unless incorrect, I don’t believe EE limits number of ticket options?
Any ideas what could be causing this? Thanks.
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Josh
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February 10, 2020 at 9:22 am
Your server may be limiting the number of inputs within the event editor. May I ask can you share a link to the event page in question so we can investigate further?
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shenlonguk
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February 10, 2020 at 9:47 am
This reply has been marked as private.
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Josh
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February 10, 2020 at 10:57 am
Hi,
It looks like you have set a capability to the Ticket Capability Requirement field. You can verify this by clicking on the gear icon in the ticket editor, then check the Ticket Capability Requirement field for each ticket.
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shenlonguk
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February 11, 2020 at 7:30 am
You are correct, each ticket has been set a Ticket Capability Requirement. I had thought that might be the problem but that would have meant no tickets would have been available at all!
However, the issue seems to have resolved itself. At least I was able to test the registration for each class which was fine until choosing payment method. It then required a page refresh to continue and since then also seems to be working.
Case closed for the time being thanks.
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