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Date of birth missing from back end registrations but appearing on event and CSV

Posted: July 8, 2022 at 4:02 am


ATWEVENTS

July 8, 2022 at 4:02 am

Hi.

We recently had an issue when we updated our theme on the website. We lost 66 registrations and now have to manually add these back in. The Date of Birth Datepicker is missing from the “Add a Registration” screen so can’t input that. It does appear on the front end of the event. In addition, the past registrations have all the dates of birth missing on the screen but when you export them to a csv file they are there. Can you help resolve this please? Some screenshots are below:
https://screenrec.com/share/1NwP4rlIth – the existing registration
https://screenrec.com/share/LkCS6DNxPO – the “Add a New Registration” screen
https://screenrec.com/share/TbpMuL3Y4l – the registration form for the actual event.

Thanks


Tony

  • Support Staff

July 8, 2022 at 8:43 am

Hi there,

That’s an odd issue so let’s start from the beginning here.

We recently had an issue when we updated our theme on the website.

What exactly did you do?

Theme/website updates will usually update the theme files etc, but all of your registration are stored within the database. To ‘lose’ registrations like that something had to have happened to the database, so what updates were run on the site?

So right now it looks like something (possibly the theme) is loading a datepicker script on all pages in the admin, which is then conflicting with EE’s datepicke script and causing it not to show in the admin. Notice how the front end registration form works, the admin ‘Add new registration’ button is loading almost exactly the same functions as the front end which is what leads me to the above.

If you open up dev tools on either the add new registration section or when editing a registration, then check the console section, do you see any errors listed there?


ATWEVENTS

July 8, 2022 at 9:11 am

This reply has been marked as private.


Tony

  • Support Staff

July 8, 2022 at 9:23 am

We don’t keep login details for any longer than needed, but if you can send temp login creds using this form:

https://eventespresso.com/send-login-details/

I’ll take a look and see if anything stands out.


ATWEVENTS

July 22, 2022 at 9:33 am

Hi Tony
We never heard anything further from you on this. Did you manage to have a look at the problem?

The theme issues we had previously have been fixed with a further update but it has made no difference to the dates of birth appearing on the registrations on the admin side. They still don’t appear except in the csv download.

Thanks


ATWEVENTS

July 27, 2022 at 2:57 am

Hi Tony
Can you give me an update on this please?
Thanks


Tony

  • Support Staff

July 28, 2022 at 2:42 pm

Hi there,

So the issue here is actually caused by another plugin on your site.

Countdown Timer – Widget Countdown

Is adding another datepicker script to every admin page regardless of whether or not it is used on that page, that script then conflicts with the one used by Event Espresso on its own pages.

You can fix this using a snippet to remove the script that the plugin is adding on the EE pages, something like this:

https://gist.github.com/Pebblo/e53ab2dc5fe2a495a53d1e5b6f75b8ce

You can add that to a custom functions plugin on your site, we have some documentation on creating one here:

https://eventespresso.com/wiki/create-site-specific-plugin-wordpress-site/

Note, this isn’t an issue caused by Event Espresso, its an issue with what the above plugin is doing in the admin.


ATWEVENTS

July 29, 2022 at 7:22 am

Thanks Tony. Our support team are looking at this now and hopefully it will fix the problem.

Regards


Tony

  • Support Staff

July 29, 2022 at 9:10 am

You’re most welcome, please do let me know.

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