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Database Update Issue

Posted: November 29, 2021 at 7:44 am


kdastgir

November 29, 2021 at 7:44 am

Good Afternoon,

We are trying to run the Event Espresso database update but are experiencing the following issue. Would you be able to advise how we can proceed to run the update please?

Here’s the issue on first entry to the database maintenance screen code was displayed and not working update database form.

Subsequently (I was checking other options), the page became blank

As per the two screenshots


Tony

  • Support Staff

November 30, 2021 at 6:05 am

Hi there,

Unfortunately, I can’t see any screenshots on your thread, can you re-add those?


Tony

  • Support Staff

December 1, 2021 at 8:26 am

Hi there,

We’ve just pushed an update for EE4 (v4.10.20.p) that should prevent what I think you are referring to here:

Here’s the issue on first entry to the database maintenance screen code was displayed and not working update database form.

With regards to a white screen that usually means there is a ‘fatal error’ being thrown and that should show in the error logs. If you can check those (your host will usually have a section you can view PHP errors on the site in your control panel) and post anything from Event Espresso in there we can investigate further.


kdastgir

December 3, 2021 at 7:16 am

Hi Tony, the system seems to be stuck in maintenance mode so cannot run the update. Is there a way I can attached a file so we can send through error logs?


Tony

  • Support Staff

December 3, 2021 at 7:23 am

Which version did you update from?

You can send them to support[at]eventespresso.com

Or host the file and post a link here we can use to download it

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