Support

February 2, 2023 at 9:32 am

Hi there,

My apologies, I missed your thread.

Is this something you may be able to assist us with or should we still go through Codeable or consultant?

We don’t currently have the capacity to take on custom projects at this time so you would need the help of codeable or similar. We have some developers familiar with Event Espresso listed here:

https://eventespresso.com/developers/event-espresso-pros/

I can give you a snippet that will translate the ‘Your Registrations’ string if you are still looking to change that?

The other option for your request is to use a custom question group on the Primary Registrant to ask specifically for billing details, then set the Invoice up to use those details. We don’t have a way to collect those on the payment section specifically for the invoice currently.

In addition to that, we had an issue with testing the ticket purchase functionality where there was one user purchasing for themselves and another individual. They created the purchase and then went back to purchase another event, of which the tickets from Event #1 were overridden with tickets from Event #2. This is a huge issue for us. Any insight you could give would be great.

Do you have the Multi Event Registration add-on active?

If they completed one registration and then didn’t finalize by selecting a payment method and clicking to finalize the session would have remained open, so when they clicked back they basically re-adjusted their session for the ‘second’ registration.

Can you link me to the events they registered onto so I can take a look and see if I can reproduce?

February 14, 2023 at 10:30 am

Yes, the multi-event registration add-on is active on the site

Ok, so with the multi-event registration add-on active the session can remain active if they have multiple tabs open. You said they went ‘back’ to register someone else, did they actually click back through or have multiple tabs open and start multiple registrations?

It is also giving me this message upon login to the WP-ADMIN: “Payment Methods Pro addon was deactivated because Multi Event Registration was also active, and the two are incompatible.

Go to Dashboard -> Plugins.

Can you see the ‘Payment Methods Pro’ add-on install there?

I’m not looking to change the Registration language; we’d like to streamline the checkout process.

Can you be more specific with what you want to streamline?

The current process is Ticket Selector -> Attendee info -> Payment options.

Without significant refactoring you wont be able to change that process much.

I’ve also noticed when registering multiple users for multiple events, it’ll start the second event attendee at #4, even though it might be different users. Is there a fix for this?

You mean if a user selects 3 tickets from 1 event and then X tickets from another event, the second event starts as #4? Different users?

On the Events listing page, what is the content that is being pulled? Is there a way to make it the Excerpt from the event?

Which event listing page? The default /events/ output? (or if you’ve change the slug, whichever slug you are using) Its based on your theme but would generally be the excerpt. EE will automatically try to generate one from your full content, or if you set it within the event it will use that. However, it really does depend on what the theme is called on that output.

Is there a way to add a dynamic quantities option on one of the checkout pages? To us, it’s not very user friendly for those that may want to add additional tickets to an order.

Not currently no, the user would need to return to the cart/ticket selector to alter/add the quantities of whichever ticket they need.

Is there a way to edit the ‘Return to Event Cart’ to read ‘Go Back to Add, Subtract or Change Attendees’?

Sure you can use a snippet like this: https://gist.github.com/Pebblo/385e46712013a3ee5908#file-ee-site-specific-plugin-php-L31-L35

Change return 'View %s'; to be return 'Go Back to Add, Subtract or Change Attendees';