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Customized reg id, one ticket/registration and manual input of attendees

Posted: January 2, 2013 at 4:23 am


Wayne Tan

January 2, 2013 at 4:23 am

Hi, I am looking to utilize Event Expresso as the registration platform for my final year campaign which will involve 1,000 attendees. Before I put my money into this, I would like to check if the following functions can be done using the Personal License:

1. Customized reg id: I understand that each registered person is given a reg id (based on what I saw in the free version); is there any way in which I can set/customize the reg id? I would like to give the attendees each a unique serial number (from 03000 to 03999) so that I can give out goodie bags at the event using the unique serial number to identify them.

2. One ticket/registration: Is it possible to restrict one transaction to one ticket? Eg. A mother is buying tickets for her family, but she will have to register two times(one for herself, the other for her partner).

3. Manual input of attendees details. We are also carrying out registration drives on the ground for our event, which means that attendees will fill up forms and pay in cash on the spot. However, we also want their registration to be logged into the system too so that we can keep track (and tag them with the unique serial number); is there any way for me to input attendees’ details into Event Expresso as an administrator ?

Do respond soon as I hope to get my registration site up and running asap, thanks!


Dean

January 2, 2013 at 4:46 am

Hi Wayne,

  1. Customized reg id: I understand that each registered person is given a reg id (based on what I saw in the free version); is there any
    way in which I can set/customize the reg id? I would like to give the
    attendees each a unique serial number (from 03000 to 03999) so that I
    can give out goodie bags at the event using the unique serial number
    to identify them.

Unfortunately no, the Unique ID (UID) is system generated and can’t be changed manually.

  1. One ticket/registration: Is it possible to restrict one transaction to one ticket? Eg. A mother is buying tickets for her family, but she
    will have to register two times(one for herself, the other for her
    partner).

The only way this is possible is to not gather the additional attendees details. So if the Mother buys X tickets, but the additional attendees details are not gathered, then the ticket will be “tagged” as for five, so if using the Mobile ticket app it can be scanned five times before being rejected.

If you did wish to have all the attendees details then X number of tickets will be generated. She doesnt need to register multiple times, it can be done from one registration and in the latest versions of Event Espresso, she would be able to copy her information into the additional attendees form fields to make adding information a bit easier.

  1. Manual input of attendees details. We are also carrying out registration drives on the ground for our event, which means that
    attendees will fill up forms and pay in cash on the spot. However, we
    also want their registration to be logged into the system too so that
    we can keep track (and tag them with the unique serial number); is
    there any way for me to input attendees’ details into Event Expresso
    as an administrator ?

Yes this is absolutely possible to do, simply by viewing the attendees via the event (in the Event Overview hover over the Event name and click attendees) there is an Add Attendee button at the top of the page that comes up.

Hope that helps, let me know if you have any more questions.

Dean


Wayne Tan

January 2, 2013 at 6:09 am

Hi Dean,

Thanks for the prompt reply.

Going back to the point on one ticket/registration, the reason why we want this is that we want ONE unique ID for each adult to facilitate the process of us handing out goodie bags. So if the Mother buys X tickets, and I gather the details of the additional attendees, all X number of attendees will be counted under one unique ID? Or will each person be assigned an unique ID?

On the point of Adding Attendee, will the system automatically generate a confirmation email to the attendees added?


Dean

January 2, 2013 at 6:29 am

Hi Wayne,

If you collect at minimum the Name and Email of each attendee they will be individually assigned a Unique ID (UID). So the options are, one person would by X tickets but does not provide the other peoples information and only one UID is created as only one attendee is created, or one person buys X tickets but provides the names and emails for the other attendees and as such each attendee gets created in the database and gets their own UID.

On the point of Adding Attendee, will the system automatically
generate a confirmation email to the attendees added?

Yes this is correct.


Wayne Tan

January 2, 2013 at 10:25 pm

Back to the point on the Unique ID, so there’s no way to even have the IDs serialised in a running sequence?

Sorry if I’m asking too many questions. Just need to make sure I get everything confirmed.


Dean

January 3, 2013 at 12:44 am

Hi Wayne,

No problem about the questions, it’s what we are here for.

I spoke to one of the developers on this, to make sure that I wasn’t missing something. Basically it is possible but requires some coding changes to the core of the plugin, so a) you would need a developer to do it and b) we don’t recommend it as it’s changing the core of the plugin.

So it is doable, but not straight forward.

This isn’t the first time someone has requested serialised numbers, so I am happy to pop this down onto our feature request list, but I can’t guarantee if/when it will be implemented.


Wayne Tan

January 4, 2013 at 12:06 am

More questions:

1. For payment, once I have a Paypal Business account and I enter the Paypal IPN into the settings, my attendees will be able to make payment using their credit/debit cards? Do I still have enter additional coding into the system?

2. When attendees are making payment, are they doing it on my site or will they be redirected to Paypal?


Dean

January 4, 2013 at 12:52 am

Hey Wayne,

We offer two Paypal Gateways – the standard PayPal which will take the user away from your site to PayPal to resolve the transactions and then bring them back.

Then there is PayPal Pro which resolves the transaction via credit/debit card without leaving your site.

You need to have the appropriate account with PayPal and if using Pro you will need an SSL Certificate.

Generally no additional coding is required for either gateway unless you are attempting something out of the ordinary.


Wayne Tan

January 4, 2013 at 3:34 am

Just to confirm:

> If you did wish to have all the attendees details then X number of
> tickets will be generated. She doesnt need to register multiple times,
> it can be done from one registration and in the latest versions of
> Event Espresso, she would be able to copy her information into the
> additional attendees form fields to make adding information a bit
> easier.

This feature of collecting additional attendees details is available in the Personal License right?


Dean

January 4, 2013 at 7:04 am

Yes it is, it is one of the features of the core plugin which every licence gets. The difference between the licences is in respect to how many sites can get auto updates and support and what add on plugins are bundled with them. http://eventespresso.com/pricing/


Wayne Tan

January 6, 2013 at 2:23 am

Hi Dean,

You mentioned earlier,

> “If you collect at minimum the Name and Email of each attendee they
> will be individually assigned a Unique ID (UID). So the options are,
> one person would by X tickets but does not provide the other peoples
> information and only one UID is created as only one attendee is
> created, or one person buys X tickets but provides the names and
> emails for the other attendees and as such each attendee gets created
> in the database and gets their own UID.”

I’ve purchased Event Espresso but it seems like you gave me a wrong answer. I created an event and collected information for additional attendees, but the attendees were NOT assigned their own UID. Attached is a screen shot; as you can see, the Reg ID for the first 2 attendees who registered together are the same.
enter image description here

Please advise.


Dean

January 7, 2013 at 5:23 am

Hi Wayne,

Yes, it appears I have miss advised you on this, I am really sorry, I honestly thought they were separate ID’s I obviously did not check this closely enough.

I have been having a think about this but I can’t see any workaround for it. Therefore the only way now to get the unique id’s is to force the users to register separately, so no group bookings.


Wayne Tan

January 7, 2013 at 8:10 am

AFTER I bought the license with my client’s money? ….


Wayne Tan

January 7, 2013 at 9:01 am

I even asked you two times regarding the UID because it is an important aspect. What’s your company’s Refund policy on this issue of providing inaccurate pre-sales answers? I need to answer to my client.


Josh

  • Support Staff

January 8, 2013 at 10:53 am

Hi Wayne,

I’m sorry for the trouble. Refunds are given at the discretion of the sales team. Someone from the sales team told me that they will follow up with you by email. If you do not hear from them soon, please contact sales via the contact page:

http://eventespresso.com/contact/

and please select the Sales/Billing Question department.

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Status: closed

Updated by  Josh 7 years, 8 months ago ago

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