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Customising reports

Posted: April 30, 2015 at 12:47 pm


Nick

April 30, 2015 at 12:47 pm

Hi,

Is it possible to customise the time span for reports?
How is the span of dates for reports determined?
At the moment I am seeing 5 events within the same week, for different events all overlapping in one column, such that I can’t see how many bookings there are for each event, as in this image:

Thanks,

Nick


Nick

April 30, 2015 at 12:49 pm

Erm – https://www.dropbox.com/s/vvw2rj50fk069kr/Screenshot%202015-04-30%2019.45.34.png?dl=0


Tony

  • Support Staff

May 1, 2015 at 6:36 am

Hi Nick,

How are the events set up?

Are they separate events or a single event with multiple datetimes?


Nick

May 1, 2015 at 6:37 am

Hi Tony,

They are separate events. They have the same title and are in the same week, but I set them up as separate events.

Nick


Nick

May 1, 2015 at 6:38 am

Actually I realise that they have slightly different titles, as I included the location in the title, which is different each time.


Lorenzo Orlando Caum

  • Support Staff

May 4, 2015 at 4:14 pm

Hi Nick, it should be spread out like this:

http://cl.ly/image/2X292t2I0u1m

Are you experiencing this issue with the latest software?

http://eventespresso.com/wiki/ee4-changelog/


Lorenzo


Nick

May 7, 2015 at 12:46 pm

Hi Lorenzo,

Yes, I am experiencing the issue with the latest software.

Nick


Lorenzo Orlando Caum

  • Support Staff

May 7, 2015 at 1:10 pm

Alright, I’d like to set this up for testing. Could you grab a screenshot of the events overview screen?

http://eventespresso.com/wiki/troubleshooting-checklist/#screenshots

We do not need any personal information but it would be helpful to see the event name along with start date.

Thanks


Lorenzo


Nick

May 7, 2015 at 1:13 pm

https://www.dropbox.com/s/hk4jqwzkvut11kg/Screenshot%202015-05-07%2020.13.05.png?dl=0


Lorenzo Orlando Caum

  • Support Staff

May 11, 2015 at 12:15 pm

Thanks Nick. I have an idea on what may be causing this. Could you try shifting the on sale dates for those events?

http://cl.ly/image/282A271b1m26

For example, move one of them forward by a day and another one back one day.

Does the report then begin to appear normal?

Thanks!


Lorenzo


Nick

May 11, 2015 at 1:09 pm

Unfortunately that didn’t help – I changed all the on sale dates, as per this screenshot:

https://www.dropbox.com/s/qkj8u6qu1xqb7lj/Screenshot%202015-05-11%2019.47.43.png?dl=0

But still this:

https://www.dropbox.com/s/1hntpdkrua60drg/Screenshot%202015-05-11%2019.48.54.png?dl=0


Tony

  • Support Staff

May 11, 2015 at 1:43 pm

Hi Nick,

This may seem like a strange question, but how were those events created?

A single event duplicated multiple times or manually created each individual event?

I’ve tested both an not been able to reproduce this so just trying to narrow this down some.


Nick

May 11, 2015 at 1:47 pm

Hi Tony,

It was a single event duplicated.

Nick


Tony

  • Support Staff

May 12, 2015 at 5:50 am

Would you mind if I took at a look at the admin as I can’t reproduce this?

If you could send temporary login details using this form:

https://eventespresso.com/send-login-details/

I’ll take a look and see if I can see a cause.

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Updated by  Tony 4 years, 7 months ago ago

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