|
Nick
|
April 30, 2015 at 12:47 pm
Hi,
Is it possible to customise the time span for reports?
How is the span of dates for reports determined?
At the moment I am seeing 5 events within the same week, for different events all overlapping in one column, such that I can’t see how many bookings there are for each event, as in this image:
Thanks,
Nick
|
|
Nick
|
April 30, 2015 at 12:49 pm
Erm – https://www.dropbox.com/s/vvw2rj50fk069kr/Screenshot%202015-04-30%2019.45.34.png?dl=0
|
|
Tony
|
May 1, 2015 at 6:36 am
Hi Nick,
How are the events set up?
Are they separate events or a single event with multiple datetimes?
|
|
Nick
|
May 1, 2015 at 6:37 am
Hi Tony,
They are separate events. They have the same title and are in the same week, but I set them up as separate events.
Nick
|
|
Nick
|
May 1, 2015 at 6:38 am
Actually I realise that they have slightly different titles, as I included the location in the title, which is different each time.
|
|
Lorenzo Orlando Caum
|
May 4, 2015 at 4:14 pm
Hi Nick, it should be spread out like this:
http://cl.ly/image/2X292t2I0u1m
Are you experiencing this issue with the latest software?
https://eventespresso.com/wiki/ee4-changelog/
—
Lorenzo
|
|
Nick
|
May 7, 2015 at 12:46 pm
Hi Lorenzo,
Yes, I am experiencing the issue with the latest software.
Nick
|
|
Lorenzo Orlando Caum
|
May 7, 2015 at 1:10 pm
Alright, I’d like to set this up for testing. Could you grab a screenshot of the events overview screen?
https://eventespresso.com/wiki/troubleshooting-checklist/#screenshots
We do not need any personal information but it would be helpful to see the event name along with start date.
Thanks
—
Lorenzo
|
|
Lorenzo Orlando Caum
|
May 11, 2015 at 12:15 pm
Thanks Nick. I have an idea on what may be causing this. Could you try shifting the on sale dates for those events?
http://cl.ly/image/282A271b1m26
For example, move one of them forward by a day and another one back one day.
Does the report then begin to appear normal?
Thanks!
—
Lorenzo
|
|
Nick
|
May 11, 2015 at 1:09 pm
Unfortunately that didn’t help – I changed all the on sale dates, as per this screenshot:
https://www.dropbox.com/s/qkj8u6qu1xqb7lj/Screenshot%202015-05-11%2019.47.43.png?dl=0
But still this:
https://www.dropbox.com/s/1hntpdkrua60drg/Screenshot%202015-05-11%2019.48.54.png?dl=0
|
|
Tony
|
May 11, 2015 at 1:43 pm
Hi Nick,
This may seem like a strange question, but how were those events created?
A single event duplicated multiple times or manually created each individual event?
I’ve tested both an not been able to reproduce this so just trying to narrow this down some.
|
|
Nick
|
May 11, 2015 at 1:47 pm
Hi Tony,
It was a single event duplicated.
Nick
|
|
Tony
|
May 12, 2015 at 5:50 am
Would you mind if I took at a look at the admin as I can’t reproduce this?
If you could send temporary login details using this form:
https://eventespresso.com/send-login-details/
I’ll take a look and see if I can see a cause.
|
