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sakirose
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June 16, 2014 at 12:31 pm
When customers sign up to an event, they get two emails titled:
Registration Pending Payment
The only difference is that one has social links at the bottom. How do I fix or choose only one of these messages?
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Lorenzo Orlando Caum
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June 16, 2014 at 3:34 pm
Hi,
One of those should be a registration approved message. The social links can be removed through the message editor. Click on the social link and then use the toolbar to remove the link. This changes it to text which you can delete.
Could you go to the registration approved message template for the registrant and send a test email (right side of screen). Are duplicates sent out?
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Lorenzo
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sakirose
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June 16, 2014 at 7:16 pm
The title is the same, subject “Registration Pending Payment” with similar (somewhat)content.
I have attached the two emails at this link:
https://www.dropbox.com/s/95357u4vx4akgsn/RPP.png
https://www.dropbox.com/s/e7sqnquoa53hap1/RPP2.png
To see what I mean, you can sign up yourself and choose invoice here:
http://waterleafnaturopathic.com/events/anti-inflammatory-diet-program-2/
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Dean
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June 17, 2014 at 12:53 am
Hi,
I tested your registration process and only received one email.
The emails you linked to are actually different, one is sent to the admin (no social links) and the other to the customer. Were the registrations you did test ones, using the admins email?
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sakirose
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June 18, 2014 at 3:36 pm
Hi Dean,
I have set the EE4 Primary Contact Email to the person that should receive the registration notice. See link:
https://www.dropbox.com/s/z8evpivm4w30652/Screen%20shot%202014-06-18%20at%205.31.59%20PM.png
The WordPress Admin, myself (totally different person that EE4 admin) should not receive an email for event registration. Are you saying the EE4 does not actually use the separate admin when Primary Contact Email field is set? I can’t imagine that to be correct – we would not want the technical dept to be handing event registration.
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Lorenzo Orlando Caum
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June 18, 2014 at 5:36 pm
Hi,
The person creating the events will receive the notifications since they are the event admin or the “author.”
Go to the event editor and click on screen options in the top right corner. Toggle author. Then scroll down and check the author.
That WP account will be receiving notifications.
You can switch it to another account and save changes to the event.
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Lorenzo
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sakirose
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June 18, 2014 at 5:43 pm
Resolved.
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