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Andrew Keir
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November 8, 2016 at 2:35 am
Hi there,
At some point during one of the recent plugin updates, the EE ‘ticket’ function has dropped off.
Customers used to receive a ticket with a barcode as well as their registration email but now they don’t.
Any ideas why this might have happened?
Thanks,
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Tony
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November 8, 2016 at 9:40 am
Hi Andrew,
Can you double check the EE4 Ticket Add-on is installed and activated within your plugins menu please?
Then go to Event Espresso -> Messages -> Default Message templates.
Look within the list for a ‘Ticket’ or ‘Ticket Notice’ message type, is it shown there?
(Note that there may be multiple pages of message templates)
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Andrew Keir
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November 9, 2016 at 1:10 am
Hi Tony,
Thanks for the reply.
No, there isn’t a ‘ticket’ or ‘ticket notice’ in the default messages section.
I’m not sure how to activate this so it is shown. Can you please advise?
Regards,
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Tony
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November 9, 2016 at 6:01 am
Have you installed the ticketing add-on and activated it on the site? I’m assuming so as you mention you previously used the ticketing feature but it would be good to double check its still activated.
If you go to Dashboard -> Plugins you should see ‘Event Espresso – Ticketing (EE 4+)’ listed there.
If it is activated go to Event Espresso -> Messages -> Settings.
In the email section you should see a ‘Ticket notice’ box, if its in the activate messages section (this section – http://take.ms/4QJs3) then drag it over to the Inactivate messages, wait a few seconds and drag it back.
Then do the same for the ‘Ticket’ messages within the PDF section.
Now again look within the default message list, does it show now?
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