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Customers are not being emailed tickets after purchase online

Posted: September 29, 2016 at 1:43 pm

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awarenessfest

September 29, 2016 at 1:43 pm

Hi, were running EE4, which I just updated along with the WP plugin. Everything is working great with one exception that I cant seem to figure out. Customers are not receiving tickets that are emailed to them. Error messages come up indicating that customer did not receive email do to wrong path. Does this have to do with ticket customization?


Tony

  • Support Staff

    •

September 29, 2016 at 5:09 pm

Can you post the full error message you are seeing please?

It may have something to do with a ticket customization but without the error its hard to tell.

If you view the message templates in Event Espresso -> Messages -> Default message templates can you see the ticket notice there?
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Support forum for Event Espresso 3 and Event Espresso 4.
Documentation for EE3 and EE4
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Status: closed

Updated by Tony 8 years ago ago

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