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Customer issues

Posted: April 7, 2019 at 10:45 am


Movie Makers

April 7, 2019 at 10:45 am

Trying to better understand why a customer is not able to register for an event. When I went to our listing, I noticed it was the only event that had “view event cart” whereas everything else notes “add to event cart”. Although it was different, I was able to get to registration page, but our customer had this experience “The website says it’s not full but when I get to the registration page, it says sold out.” Here’s our registration page https://movie-makers.net/event-list/


Tony

  • Support Staff

April 8, 2019 at 7:21 am

Hi there,

When I went to our listing, I noticed it was the only event that had “view event cart” whereas everything else notes “add to event cart”.

This means you had a ticket for that event in your cart, when you loaded the page EE recognized that you had a ticket for the event in your cart and displayed the view cart button.

Although it was different, I was able to get to registration page, but our customer had this experience “The website says it’s not full but when I get to the registration page, it says sold out.”

Which event is this please?

How many spaces are available in the event?

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Status: closed

Updated by  Tony 2 months, 2 weeks ago ago

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