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Marc
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November 10, 2023 at 4:08 am
Hi, the site is oakemanor.com
Customer has reported “We are experiencing a large number of ticket sales sticking at Pending Payment rather than it being processed.
People are testing and put in all their details including the card details and everything but it didn’t work. The booking page just seems to freeze, like its loading, but does not change.”
Can you tell us what the issue is here please?
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Tony
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November 10, 2023 at 5:51 am
Hi there,
Can you link me to an event I can use to run a test registration?
Generally, if the page is freezing it means the ajax request has failed and no response has been received, I’ll take a look on the event and see.
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Marc
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November 10, 2023 at 6:50 am
we can’t replicate the issue but multiple people have with the client so we want to ensure it’s not on some browsers or other devices.
https://oakemanor.com/events/
events are here if you can check.
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Tony
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November 10, 2023 at 6:53 am
Oh, so it’s intermittent, hmmm.
Can I take a look over the payment method logs? If so send temp login details over using this form: https://eventespresso.com/send-login-details/
Do you know of a registration on the site this happened with? (Include details of the registration in the form so I know where I’m looking)
Have you checked the servers error logs?
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Marc
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November 10, 2023 at 8:21 am
No we have not, is there anything you can do to see if there in an issue with your plugin?
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Tony
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November 10, 2023 at 9:24 am
Event Espresso doesn’t connect to us, it’s installed and saves all data onto your site/server which means there’s nothing I can check on my see end.
Noone else has reported this issue, if it was in issue with the plugin itself we would have at least 1 other report of issues, so I’m guessing a plugin conflict or server config issue.
However I’d need to take a look over the logs to see what is happening.
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