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Customer is not in the database

Posted: October 25, 2020 at 10:25 pm


Charlie

October 25, 2020 at 10:25 pm

Hello,

There problem with the customers listing not in the database but we had a notification that a student purchased a class in Paypal.

Also, is there a way I can test this without paying anything just to test the whole process?

– Cecile


Charlie

October 26, 2020 at 7:48 pm

Do you have a way to test it without paying actual money?


Tony

  • Support Staff

October 27, 2020 at 4:04 am

Hi there,

Which PayPal payment method are you using?

Do you have any caching plugins installed on the site?

The only time we see anything like this is when caching has been enabled causing line items from one registration to effectively overwrite another.

Also, is there a way I can test this without paying anything just to test the whole process?

Using PayPal? You’ll need to switch to sandbox credentials and make a payment with a sandbox account:

https://developer.paypal.com/developer/accounts/

Also, you can test a ticket using the Invoice payment method and see if you can reproduce issues with that. Remember that if you attendees are not required to log into the site you should also test whilst no logged in.

The support post ‘Customer is not in the database’ is closed to new replies.

Have a question about this support post? Create a new support post in our support forums and include a link to this existing support post so we can help you.

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Status: closed

Updated by  Tony 3 weeks, 6 days ago ago

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