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custom website cant find ticket

Posted: May 28, 2019 at 3:12 am

Viewing 9 reply threads


cpr class today

May 28, 2019 at 3:12 am

need to find the location of the ticket to edit the information.


Josh

  • Support Staff

May 28, 2019 at 7:14 am

Hi,

We’ve received your request for priority support.

I checked and can see that the edits were made directly to the template within the ticketing add-on. We actually do not recommend editing the tickets this way, but we can help you get this back on track.

May I ask what information exactly do you want to edit? The location will depend on what’s being edited.


cpr class today

May 28, 2019 at 11:57 am

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cpr class today

May 28, 2019 at 11:58 am

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cpr class today

May 28, 2019 at 12:31 pm

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Josh

  • Support Staff

May 28, 2019 at 12:41 pm

So currently the edits are hardcoded into the ticket plugin. If you use your site’s WP File Manager plugin, that’s found in wp-content/plugins/espresso-ticketing/templates/index.php. Starting on line 75.

Ideally that template should be copied over to your site’s /wp-content/uploads/espresso/tickets folder or backed up somewhere in case it gets overwritten when re-installing/updating the ticket plugin.


cpr class today

May 28, 2019 at 1:13 pm

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cpr class today

May 28, 2019 at 1:22 pm

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Josh

  • Support Staff

May 28, 2019 at 1:32 pm

The short answer is you can’t change it anywhere else because of the way the original developer hard-coded in the changes. If you scroll down to line 75 you’ll see the text that you want to change.


cpr class today

May 28, 2019 at 4:59 pm

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