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TOCIFT
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July 5, 2023 at 7:38 pm
I am having an issue with my custom ticket. I’m replacing an image in the editor and it is keeping my old image. I believe I have the right custom ticket because it shows that it is associated with my 6 events. I have cleared my cache as well.
Thanks for helping!
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Rio
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July 5, 2023 at 9:53 pm
did you receive any error while doing it? Can you enable to Debugging on wordpress, then try to upload image.
Then Paste the error message here.
thanks
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TOCIFT
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July 6, 2023 at 10:08 am
This reply has been marked as private.
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TOCIFT
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July 6, 2023 at 10:10 am
Also, my last day for registration is Friday. I will need to be able to print these “tickets” (We use them as badges for the event) on Saturday.
Thank you so much for your help!!
Laura
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TOCIFT
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July 6, 2023 at 1:53 pm
Is anyone still working on this? I’m concerned I won’t make my deadline.
Thanks,
Laura
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Tony
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July 7, 2023 at 5:57 am
Hi Laura,
None of those errors relate to the above.
Can you post some screenshots of what you are changing so I can take a look?
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TOCIFT
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July 7, 2023 at 8:25 am
Hello Tony, I’m so glad to see you!!
Current ticket: https://i.gyazo.com/1f39a8669ac5ccfae175e64de08d637c.png
Change image of ticket: https://gyazo.com/25933a233658861c95a183a5a24a5a26
New ticket is there: https://gyazo.com/7b66cb6328b8bde561967361715781a3
Change size to 100%: https://gyazo.com/4d11733e86c1f55ac31b19daf68fdd6b
Showing change saved: https://gyazo.com/d9636f28be161948699447953f22726a
Avery Badge Ticket is the one worked on, because it showed the 6 events: https://gyazo.com/470cc2041de1e4b14348eaee5ffd22ee
Go to registrations to display the ticket (badges) for printing: https://gyazo.com/9fa66a2eb4506714b57e181259338712
Go back the the Avery custom ticket and “What???” Old ticket image is back!: https://gyazo.com/bba99104a69d787c4557be8bc2866f54
Also, I’ve just noticed that it seems like the system is setting up a new template. I haven’t counted them, but it seems like the list of new template is getting longer each time. Most of them have the new image on them, but I’m not sure where to change the ticket for the event, and I’m not sure that my css will work with the newly generated custom ticket. I really just need to change the existing one. If that doesn’t work though, maybe we could use one of these?
Thanks so much for your help Tony!
Laura
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TOCIFT
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July 7, 2023 at 8:44 am
Also, Do you know why there are so many errors? It seems like a lot of them are involved with Conference Pro Theme. Should I be concerned about my theme?
Thanks,
Laura
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TOCIFT
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July 7, 2023 at 10:21 am
Also, It doesn’t look like my messages are going out since the 5th! They all show “No recipient”.
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TOCIFT
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July 7, 2023 at 10:49 am
I did try use the “approve and notify registrations” button, because I wanted to send a notification to someone I had just canceled and reregistered myself, so that may have sent these. My notifications should only go to the ‘Sponsor email’. The system may have tried to send to the Attendee email and I have that turned off. Regardless, it should have sent something to the Sponsor email when I registered and I don’t see a notification for that. Nor do I see the initial registration message in my email.
Thanks,
Laura
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TOCIFT
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July 7, 2023 at 11:11 am
I sent new credentials just in case you want to get in there.
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TOCIFT
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July 7, 2023 at 11:13 am
Just noticed my php is version 7.4. Should I upgrade? Could this be the issue?
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TOCIFT
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July 7, 2023 at 11:15 am
Also, if I upgrade the php, will it affect someone registering. I know I have a person doing a huge registration. She has until midnight to finish. I could wait, but I need to print badges starting Sunday or Monday at the latest.
Thanks,
Laura
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TOCIFT
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July 7, 2023 at 12:14 pm
It’s been quite a while since I started posting. Do I need to use a support token? I don’t want to miss my window to get this fixed, and I’m starting to stress.
Thanks,
Laura
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TOCIFT
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July 7, 2023 at 3:38 pm
Please let me know that someone is working on this ticket. I used my token over 2 hours ago.
Thanks,
Laura
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Tony
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July 10, 2023 at 5:26 pm
Just noting here that this was addressed via email.
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