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lisa burgess
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June 7, 2019 at 9:09 am
Hi,
I have custom messages for my events for payment rec’d, payment declined, and registration approved. I set them inside of each event and all of them are working – except for the registration approved.
The send to email address is [RECIPIENT_EMAIL]
I’m not sure what’s going wrong – it looks as if they don’t even exist. There is no error since its not event attempting to send them.
Please help!
Lisa
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Tony
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June 7, 2019 at 9:17 am
Hi Lisa,
Can you add a screenshot of your custom Registration Message Approved template here so I can take a look?
https://eventespresso.com/wiki/troubleshooting-checklist/#screenshots
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lisa burgess
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June 7, 2019 at 9:48 am
This reply has been marked as private.
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Josh
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June 7, 2019 at 12:37 pm
Hi,
It looks like your screenshot requires permission to view. Can you change that to allow support staff to view it?
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lisa burgess
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June 7, 2019 at 1:09 pm
hi josh,
how about this?
https://cl.ly/dd2bd86bef4d
lisa
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lisa burgess
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June 7, 2019 at 1:12 pm
[update] I had someone who purchased 9 event registrations earlier in the day. the payment received message was sent but not the registration success. so I went into registrations and clicked “resend registration details” and then all 9 registration emails were sent. I can now see that in the message activity tab.
why do you think these were not automatically triggered?
Lisa
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Josh
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June 7, 2019 at 1:16 pm
It could be the reg. status isn’t set to approved at the moment when the messages are triggered. May I ask which payment method is in use?
Also, on the Event Espresso > Messages > Settings page there’s a setting for when to send messages, may I ask which one of the two options (send now or send later) is set there?
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lisa burgess
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June 7, 2019 at 1:21 pm
Hi Josh,
I don’t see the setting you are referring to. See screenshot. https://cl.ly/24019c8fd841
I am using Stripe.
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Josh
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June 7, 2019 at 1:36 pm
Right now “Generate and send all messages” is set to “On a separate request”. I can advise to change that to “On the same request”. If there are any issues with wp-cron on that site, changing that setting will help. You can also go to the Tools > Site Health page of your site to check if there’s an issue with wp-cron (or scheduled tasks).
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lisa burgess
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June 7, 2019 at 1:42 pm
ok thank you. i changed the setting to “on the same request”.
Was I missing something? in your previous reply you asked about two options: send now or send later? I don’t see either of those options.
-Lisa
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Josh
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June 7, 2019 at 1:46 pm
“Send on the same request” means the same thing as “send now”.
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lisa burgess
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June 7, 2019 at 1:47 pm
Ok thank you. I’ll monitor this to see if the registration confirmations auto-send on our next sale of registration tickets.
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