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Custom Messages Not Generated

Posted: April 11, 2019 at 6:03 am


April 11, 2019 at 6:03 am


I’ve created custom messages to replace the default ones for the following:

Registration Approved – Event Admin / Registrant

Automated Datetime Reminder – Registrant

When I turn default messages off and the replacement custom ones on, no messages at all are generated (for the Registration Approved).

When I turn the default messages on and the custom messages on at the same time, the original default messages send.

This is less of a problem for the default Registration messages because I could just replace the default messages directly rather than create a custom, but it is an issue for the reminder emails because I want to trigger them at 7 days and 1 day and so have created custom templates for 7 days and 1 day.

Do you know what’s going wrong and what can I do?



April 11, 2019 at 6:45 am


I’ve realised that I had not set the notification at the bottom of the event page so hopefully sorted now.

Although, for the reminder emails there are only the option of having one custom message type attached – is there any way to change this to add more?

I want a reminder sent 1 week and then 1 day before as well as to attempt to set a follow up the following day after an event (I know you said you weren’t sure that this would work).



  • Support Staff

April 11, 2019 at 6:57 pm

Currently no, the custom message templates are limited to 1 per event per message type.


April 12, 2019 at 2:52 am

Is there any way to automate a follow up – perhaps in Mailchimp?

I’ve got to be honest that after 8 years of being with you guys, the difficulty in automating reminders and follow ups is now making me look at other solutions.



  • Support Staff

April 12, 2019 at 9:25 am

Yes, you can use MailChimp to automate a follow up by setting up a specific group or list for the event. This guide shows how:

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Updated by  Josh 2 months, 1 week ago ago

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