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Custom Message template causing fatal error

Posted: May 19, 2023 at 2:30 pm


May 19, 2023 at 2:30 pm

When I click Custom Message Templates, then all the way right to copy message (Zoom Approved 2023), then click preview, I see this message below. It is happening with other messages, as well. How can this be fixed? Thank you!

Fatal error: Uncaught Error: Call to a member function get() on null in /home/customer/www/ Stack trace: #0


  • Support Staff

May 19, 2023 at 2:59 pm

Hi KIROS, so to clarify, that fatal error is happening when you preview a custom message template? Which message template are you duplicating, as in, which message, such as Approved, Ticket Notice, etc.?


May 19, 2023 at 3:00 pm

Copying from one already in my list of custom, such as Zoom Approved 2023.


  • Support Staff

May 19, 2023 at 3:14 pm

Right, but what is the base message template, as in what type of message, not just a custom one. It’s a TYPE of message. For example:
– Registration Approved
– Registration Canceled
– Ticket Notice
– etc.
– etc.


May 19, 2023 at 3:16 pm

There are multiple that are having this issue:
Reg approved
Reg received
Auto upcoming event not


  • Support Staff

May 19, 2023 at 3:46 pm

Got it. Thank you.


May 22, 2023 at 10:48 am

Is there an update on this? Thank you!


May 22, 2023 at 11:02 am

I’m receiving the same error now when trying to edit existing custom messages. Today I was working on this one: YP Automated Upcoming Event Notification.

I receive the error when I try to preview or send myself the message.


May 23, 2023 at 10:36 am

Hello, I have upcoming events that I’d like to edit these messages for. Do you have any update? Thank you!


May 24, 2023 at 11:49 am

Hello, I haven’t seen a response on this since May 19. Are you able to provide an update? Thank you!


  • Support Staff

May 24, 2023 at 11:56 am

This was given to the developers to be fixed. We will notify you when an update is available that fixes this issue.


May 24, 2023 at 11:58 am

Thank you!


May 31, 2023 at 7:30 am

I was also experiencing the same issue. I noticed today there is a plugin update to version 5.0.7.p. This seems to have resolved my issue. All tests worked as intended, just waiting for a live registration to further confirm resolution. Give it a try and hopefully it works for you too.


  • Support Staff

May 31, 2023 at 8:15 am

Hi there,

Yes, v5.0.7.p has been released with a fix for this, please do let me know if you run into any issues.

If you don’t see the update on your site just yet, go to Event Espresso -> General Settings, make no changes and just hit save to force an update check.

The update should then show up in the plugin’s menu as normal.

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