Home Forums Event Espresso Premium Custom Message not available for selection in Event Editor

Custom Message not available for selection in Event Editor

Posted: April 16, 2019 at 7:32 am

April 16, 2019 at 7:32 am

I have been using Event Espresso for quite a while and usually have no problem selecting a custom message for registration for different events. However, all of the sudden when I go to the “Notifications” section at the bottom of the event editor page, it will no longer let me select the custom messages I have created. “Global” is the only option. I checked on the Custom Message Templates page and all of my custom messages are still there. How do I get the option to select them back on the event editor page?


  • Support Staff

April 16, 2019 at 7:43 am

Hi there,

Edit the global template for that message type and check if the ‘Override all custom’ option is checked.

If it is, that’s your problem, simply uncheck and save, your custom templates should be available again.

April 16, 2019 at 7:56 am

thank you! that fixed it! i have no idea how that box suddenly got checked!


  • Support Staff

April 16, 2019 at 8:00 am

You’re most welcome 🙂

I think it’s a little to easy to accidentally check that box when attempting to save the template and not notice, meaning when you try to save again you do so with the checkbox checked.

I’ll create a ticket to see what we can do with that option, the problem is its been in EE for a while and people will have muscle memory when editing the templates so it may be frustrating for some if we move it, but either way, we’ll discuss this a little more internally.

The support post ‘Custom Message not available for selection in Event Editor’ is closed to new replies.

Have a question about this support post? Create a new support post in our support forums and include a link to this existing support post so we can help you.

Support forum for Event Espresso 3 and Event Espresso 4.
Documentation for EE3 and EE4
Documentation for Event Espresso 3

Documentation for Event Espresso 4

Status: closed

Updated by  Tony 10 months, 1 week ago ago

Topic Tags


This topic is: not resolved
Do NOT follow this link or you will be banned from the site!