Home Forums Event Espresso Premium Custom HTML Email

Custom HTML Email

Posted: December 18, 2012 at 3:25 pm

Rachel Gillotti

December 18, 2012 at 3:25 pm

I have added an HTML email to the confirmation email section under General Settings. The HTML is an inlined styled table. I only added the table tag to this space, not the body or html tags. However, when I test send the email, it looks great except there’s a huge blank area above my table. It’s vertically anchoring the table at the bottom of the email, with this blank area on top. Is this blank area for a header that I’m unaware of? If, so how do I remove the space, since I’m using my own custom email design?


December 19, 2012 at 3:32 am

Hi Rachel,

It’s really hard to say what has caused that issue, most likely it is CSS. TO my knowledge all HTML emails run inline css styles, so I would advise you to firstly check the css you have allocated to the table.

Feel free to post it here (via pastebin or similar) and I can have a look and see if anything looks amiss.

Rachel Gillotti

December 19, 2012 at 9:51 am

Here’s a link to the HTML email. I did not include the body or html tags when I used this code in the General Settings email space. I had to use an outside table, because I couldn’t figure out how to include a background color otherwise. If you know of another way to achieve that, please let me know.


December 21, 2012 at 5:35 am

HI Rachel,

I see your issue, the table html is malformed. You have a table within a table and some of the rows and cells aren’t closed properly.

Whilst I can’t build this up for you, here are some tutorials and guidelines

HTML emails are at best annoying, and often it takes a while to get the format and structure just right, so when you do, make sure you save a backup!

Rachel Gillotti

December 21, 2012 at 11:39 am

Thanks so much. I’ll check out these tutorials.

The support post ‘Custom HTML Email’ is closed to new replies.

Have a question about this support post? Create a new support post in our support forums and include a link to this existing support post so we can help you.

Support forum for Event Espresso 3 and Event Espresso 4.
Documentation for EE3 and EE4
Documentation for Event Espresso 3 Documentation for Event Espresso 4

Status: closed

Updated by  Rachel Gillotti 8 years, 2 months ago ago

Topic Tags


This topic is: resolved
Do NOT follow this link or you will be banned from the site!