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kraaykraay
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November 23, 2017 at 1:44 pm
Hello, an odd one for you. I have done lots of testing on this and I have the scenario that triggers the issue pinned down.
We have 2 sets of events. Physical location and online. Each event type has it’s own “registration approved” email and they are very different.
We also have multi-event registration.
When a user purchases a ticket from both physical and online categories EE sents the generic template. So not only does it not send one of the 2 custom templates selected for the event but it sends the generic one that we can not properly modify to handle the content required for a registration notice for both event types.
Am I missing something or is there a way around this?
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Tony
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November 24, 2017 at 5:32 am
Hi there,
By design, custom message templates are only used when the registrations are for a single event. If the user registers for more than one event in a single transaction the default message templates are used.
The same would happen if a user registered onto 2 events of the same type, so 2 online categories.
Currently, you would need to alter the description of the default message template to be generic enough to cover both scenarios in the above example.
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kraaykraay
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November 30, 2017 at 10:02 am
Although this seems to defeat the purpose of custom templates I guess it is as it is. Without removing multi-event registration, there is no way to have each trigger it’s own email? Just trying to find a better solution. If not I will have to get creative with these generic templates.
One more question. Something that could help (potentially) solve my issues. Over various forum posts and requests (from others) there has been talk about a seating assignment add-on. Any idea if this is in the works?
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Tony
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November 30, 2017 at 2:04 pm
Although this seems to defeat the purpose of custom templates I guess it is as it is. Without removing multi-event registration, there is no way to have each trigger it’s own email? Just trying to find a better solution. If not I will have to get creative with these generic templates.
Whilst I completely understand why you would say that, we previously received a lot of feedback (from EE3 and early on with the messages system) stating there were too many emails so we are always aware of the number of message being triggered.
From your reply you’d like each event to still trigger its own email, meaning 3 events triggers 3 ‘sets’ (depending on the qty’s) of registration messages along with any other related messages, is that correct? Most users argued against that amount of emails for a registration, so we switch to the default message template and trigger one set.
Looking over the code I can’t see any way to force EE to continue to use the custom emails and send one fore each event but I’ll check with our developers on this and see if they can provide some more feedback.
One more question. Something that could help (potentially) solve my issues. Over various forum posts and requests (from others) there has been talk about a seating assignment add-on. Any idea if this is in the works?
Not currently, we do have a seating chart add’on/integration feature request ticket on our roadmap here:
https://trello.com/c/DIZJmnWX/4-add-on-seating-chart-seatsio-integration
However that is currently not in development.
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kraaykraay
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December 1, 2017 at 8:28 am
Yeah I’d definitely prefer that multiple emails not have to trigger. But when the combined generic emails creates a new set of issues for how we are using the tool then I am open to options.
The problem for us is, for the online events, people receive unique pin numbers to access them. The only way we could figure how to make this work is though the ticket description, which we comment out on the site but include in “registration approved” emails. So for one event, if there are 20 “seats” we include 20 tickets, each with their own “pin”. The “online event emails” are unique so that they display the pin and the language around how to access and use the pin is specific to the event and the online “venue”. The physical “on-site” eventshave no problem because these can very much be like the default emails.
With the assigned seating we were thinking we can assign these pins as “seats”.
Not sure. I realize we are Frankenstein-ing things a bit to work for these online events where unique login information is needed.
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