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Custom email not triggering

Posted: March 31, 2020 at 12:51 pm


KIROS

March 31, 2020 at 12:51 pm

Is it possible to check my settings? I created a new custom email template to use for an event. Then in event, chose the template under notifications, emails. However, it is still not triggering the email.

For event on 4/15/20. Thanks!


Tony

  • Support Staff

March 31, 2020 at 1:12 pm

Hi there,

All of your event data is stored on your own site, so we don’t have an access to it.

May I ask, are you using the Multi Event Registration add-on?

Which message type did you edit?

Did you edit the correct ‘context’? (See HERE)


Josh

  • Support Staff

March 31, 2020 at 1:13 pm

Hi,

We actually do not have access to check your settings. If you would like someone from Event Espresso staff to check the settings, this would normally require the purchase of a support token.

If you check the Event Espresso > Messages page, are any messages shown for registrations for that event?


KIROS

March 31, 2020 at 1:16 pm

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KIROS

March 31, 2020 at 1:18 pm

And template toggle is green-active


Josh

  • Support Staff

March 31, 2020 at 2:00 pm

If you check the transaction is there a payment shown?

One thing to keep in mind about Multi Event Registration, if the transaction has registrations for more than one event, then the default message templates will be used instead of custom templates. The transaction would need to have registrations for only the one event in order to use a custom template for that event.


KIROS

March 31, 2020 at 2:21 pm

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KIROS

March 31, 2020 at 2:21 pm

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Josh

  • Support Staff

March 31, 2020 at 2:29 pm

A payment of $0 would not trigger a payment received email. It would need to be a payment of an amount greater than $0 in order to trigger that email message type.


KIROS

March 31, 2020 at 2:39 pm

Ok, is there an email we can set up to confirm registration for the event without payment?


Josh

  • Support Staff

March 31, 2020 at 3:03 pm

The Registration Approved email is sent after a registration has been approved without payment.


KIROS

March 31, 2020 at 3:08 pm

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Josh

  • Support Staff

March 31, 2020 at 3:31 pm

If you do not see an option to select registration approved email, then that means it’s been deactivated. You can reactive email message types by going to Event Espresso > Messages > Settings, then click then drag the inactive message type over to the Activated messages box.


KIROS

March 31, 2020 at 4:16 pm

Still did not work


KIROS

March 31, 2020 at 4:20 pm

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Tony

  • Support Staff

April 1, 2020 at 3:49 am

Thank you for letting us know that activating the Registration Approved message worked.

If you have any further questions please let us know.

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Updated by  Tony 1 month, 3 weeks ago ago

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