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Custom Email not sending – Default email overwriting

Posted: December 4, 2018 at 7:39 am


December 4, 2018 at 7:39 am

I created a simple event, then a custom email, then assigned the email to the right template (registration approved) and the bottom of the event, but EE is sending the default email, not the custom one.
Do I have to change/assign it somewhere else?



December 4, 2018 at 7:52 am

Found it, you have to change the recipient at the top of the custom email, there is a drop down box, switch then apply.
So you have to copy/paste the email twice for all people.


  • Support Staff

December 4, 2018 at 8:12 am

As you’ve found above, there are multiple ‘contexts’ in which a single message is used, a Registration Approved message is sent to the Event Admin and the Registrant, each of those messages can be edited independently as you may want different information in each of those.

Take a look here:

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Updated by  Tony 1 week, 1 day ago ago

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