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Custom Confirmation Emails not going out

Posted: May 30, 2013 at 10:01 am


monroe

May 30, 2013 at 10:01 am

I’m loving the product, but I’m having a serious problem.

I have created a custom email to be sent to ticket buyers of some events that includes a promo code for use on future events. I have set that email up as the email to be used when confirming payment, and selected yes to use custom emails.

I haven’t been able to try it with paypal yet, and that may be working, but it doesn’t matter. Most of my client’s customers pay by check. When I confirm check recieved, the email that goes out is the standard one, not the custom one I selected, even if I select it on the payment details screen.


Jonathan Wilson

    •

May 30, 2013 at 11:39 am

Hello Monroe,

I will have to test this and see if I can recreate the issue. But for the time being, you can choose not to send an email when you update their payment. Then you can copy the email content and use the “Invoice/Payment Reminder” email feature to the right.


Jonathan Wilson

    •

May 30, 2013 at 11:46 am

I was able to recreate this. I created a ticket for our development team to address the issue.

The support post ‘Custom Confirmation Emails not going out’ is closed to new replies.

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Status: closed

Updated by  Jonathan Wilson 10 years, 11 months ago ago

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