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calex
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December 17, 2015 at 7:27 am
I have my install setup for the United Kingdom and most things are working in pound as expected. However, the currency symbol in – Event Espresso > Transaction > Reports is still showing as dollars.
How can we fix this?
Also – I see you have a default list for American states – is there one for UK counties or do they need to added by hand?
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Lorenzo Orlando Caum
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December 17, 2015 at 9:29 am
Hi Calex,
Could you double-check that you have United Kingdom set in Event Espresso –> General Settings on the Your Organization page?
That should correct the reporting issue since it looks for the country that is set their.
Next, we do have the counties available. Just download the UK state and province pack from this page:
https://eventespresso.com/wiki/install-new-state-province-packs/
Then install and activate through your plugins screen in your WP dashboard.
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Lorenzo
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calex
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December 17, 2015 at 9:43 am
Espresso –> Settings -> General Settings
Country set to United Kingdom – The provinces pack installed and worked.
Espresso –> Transactions -> Reports – Still showing dollars but overview displays pound.
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calex
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December 17, 2015 at 9:47 am
For further info:
I have the same issue on two separate test installations.
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Lorenzo Orlando Caum
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December 17, 2015 at 9:51 am
Hi Calex,
Could you provide us with a screenshot from the address on the your organization page?
https://eventespresso.com/wiki/troubleshooting-checklist/#screenshots
You mentioned that you have two testing sites. Both are up to date, right?
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Lorenzo
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calex
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December 17, 2015 at 10:13 am
They are not updated because they don’t have the key as recommended:
Adding a valid Support License Key will enable automatic update notifications and backend updates for Event Espresso Core and any installed add-ons. If this is a Development or Test site, DO NOT enter your Support License Key.
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Lorenzo Orlando Caum
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December 17, 2015 at 10:23 am
Hi Calex,
When an issue is reported with Event Espresso, then we’ll check against the current software.
If you have not updated in some time, then please remove the software through the WP plugins screen and then download a new copy from your account and upload and activate it.
https://eventespresso.com/users/creativealex/#ee4-downloads
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Lorenzo
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calex
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December 21, 2015 at 5:53 am
Update
I have installed the latest version and it fixed the currency issue.
However, I did have some funny issues when updating – error messages – it wasn’t particularly a smooth update. I will keep an eye on it, thanks.
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Lorenzo Orlando Caum
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December 21, 2015 at 11:04 am
Hello, do you remember what those errors were?
If you are uncertain about the install, then you could remove Event Espresso 4 and then install a fresh copy by downloading a new version from your account page:
https://eventespresso.com/users/creativealex/#downloads
This only removes and replaces the plugin folder. Your events, attendees, venues, etc, will still be there after the re-install.
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Lorenzo
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calex
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December 21, 2015 at 11:23 am
The plugin was disabled/removed and then uploaded as a zip through the plugin page.
I think I know what the problem is regarding the errors…
Another plugin was displaying an error message through the EE settings pages. The plugin is Toolset Types – I assume it’s occuring because of old version of PHP being set on the server. I just need to update PHP to a higher version.
Thanks.
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Lorenzo Orlando Caum
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December 21, 2015 at 11:41 am
Thanks for sharing an update. We do recommend using a current version of PHP. You could repurpose this sample message and share with your web host:
https://gist.github.com/lorenzocaum/de219a46747fd847d994
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Lorenzo
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