Support

September 19, 2014 at 7:22 am

Agency Name, Billing First Name, Billing Last Name, Billing Address 1, Billing Address 2, Billing City, Billing State, Billing Zip, Attendee First Name, Attendee Last Name, Attendee email address, Agency Name for Attendee, County/Circuit, Attendee Title, Attendee Address 1, Attendee Address 2, Attendee City, Attendee State, Attendee Zip, Attendee Daytime Phone, Attendee Cell phone, Attendee Discipline Selection (choice of 5 from dropdown), Attendee CE Credits Desired (7 choices, checkboxes), special needs requested (textarea), allow release of information to other attendees (yes or no answer) – The form allows for multiple attendees to register at once (up to 15).

Agency Name, Billing First Name, Billing Last Name, Billing Address 1, Billing Address 2, Billing City, Billing State, Billing Zip are only answered once no matter how many attendees there are.

All of the remaining questions [Attendee First Name, Attendee Last Name, Attendee email address, Agency Name for Attendee, County/Circuit, Attendee Title, Attendee Address 1, Attendee Address 2, Attendee City, Attendee State, Attendee Zip, Attendee Daytime Phone, Attendee Cell phone, Attendee Discipline Selection (choice of 5 from dropdown), Attendee CE Credits Desired (7 choices, checkboxes), special needs requested (textarea), allow release of information to other attendees (yes or no answer] are answered for each attendee. We’ve not had any issues with downloading the report until this past week.

September 19, 2014 at 11:08 am

Adding the ini_set(‘max_execution_time’, 300); line to my wp-config.php made no difference whatsoever and when I followed the link you provided and followed their ideas I got a server error. Do you have any other suggestions as to how we can obtain the list of registrants on a daily basis in some other way? Or recommendations as to how we could possibly make the file size smaller? One thing I thought of that we could do (VERY LAST RESORT!!) would be to delete all transactions that have already been paid up to this point (we would have to keep those records separated somehow on our end)… which brings me to another question, and that would be, “If you have this conference every year, how do you clear out the database prior to opening registrations each year so that you start each conference with a fresh database?” I would prefer not to do this, as it would not only be time consuming but would separate our data for this year’s conference. I really need some help here! Thanks!

September 19, 2014 at 12:21 pm

They have told me they will not increase the execution time because it’s on a shared server. Would my previous comment be a possible solution? “One thing I thought of that we could do (VERY LAST RESORT!!) would be to delete all transactions that have already been paid up to this point (we would have to keep those records separated somehow on our end)… which brings me to another question, and that would be, “If you have this conference every year, how do you clear out the database prior to opening registrations each year so that you start each conference with a fresh database?” I would prefer not to do this, as it would not only be time consuming but would separate our data for this year’s conference. “

September 20, 2014 at 9:13 am

Is there any way that you could provide me with the sql code that runs in order to create the report. I may be able to run it against the database itself via my cpanel at my host site.

September 20, 2014 at 10:02 am

Another idea. Is there a way to run the attendee registrations report with only registration information for attendees from a certain month? In other words just downloading attendee registrations for the month of September 2014?

September 22, 2014 at 2:20 pm

I have contacted them via a support ticket and I’m still waiting to hear from them. However, I have 3 questions for you:
1) Is there any way that you could provide me with the sql code that runs in order to create the report. I may be able to run it against the database itself via my cpanel at my host site or via the database on my desktop?
2) Is there any way to permanently delete specific records from the database to reduce the size of the database?
3) Is there a way to empty the database totally to start fresh from this point until the conference? If so, can it be done without uninstalling Event Espresso and reconfiguring everything from scratch – ie., questions, etc.,

September 22, 2014 at 4:50 pm

Michael,
Your suggestion to “Open up wp-content/plugins/event-espresso/core/db_classes/EE_Export.class.php and find line 337 and change the code there worked. Thank God!!!!

Can’t thank you enough for the solution. We were desperate! Thank you, Thank you!!!

May 26, 2015 at 4:51 pm

Due to the issues from last year (prior to the csv report system being revamped). We made the decision to move to a dedicated server. Hopefully with that and your csv report system improvements we shouldn’t have issues again this year.