Posted: August 21, 2019 at 10:57 am
Hi there– When I click the “All Registrations CSV Report” (or the “Filtered CSV Report” button, it comes back with the Error “Not Found” (http://bit.ly/2Z9ES1A) . Any thoughts on how to fix?
If you have the “WP Security & Firewall” plugin please see this:
If you do not have the “WP Security & Firewall” plugin, then you can follow this guide:
If the above troubleshooting steps yields no solution, there may be a mod-security rule getting tripped which would cause a redirection to a 404 (not found) page.
ModSecurity is installed on all our servers and we update our security rules weekly, thus protecting our customers from the most common attacks.
I have turned off that rule by adding the lines below in your .htaccess file:
But this hasn’t fixed the issue, either. Are there any other workarounds to get a spreadsheet of registrants?
If you’re still getting the same error, it’s likely the request is still being caught by mod_sec on your server.
Any workaround we could give you could still get caught by those same rules so you’ll need to contact your host again and have them double-check this, otherwise, you’ll constantly be hitting the rule and trying to work around it.
To try and get your registration report whilst troubleshooting this, you could try adding the following to your wp-config.php file to use the old CSV Report feature:
You add the above to a line above where it says:
The ‘new’ system generates the CSV in batches to prevent timeouts when pulling in the data, the old system pulled everything in at once, so depending on the number of registrations this may not work. I don’t recommend leaving this in place but may buy you some time if you need that report now whilst fixing this.
The support post ‘CSV Download not working’ is closed to new replies.
Have a question about this support post? Create a new support post in our support forums and include a link to this existing support post so we can help you.