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CSV Download not working

Posted: August 21, 2019 at 10:57 am


HSHV

August 21, 2019 at 10:57 am

Hi there– When I click the “All Registrations CSV Report” (or the “Filtered CSV Report” button, it comes back with the Error “Not Found” (http://bit.ly/2Z9ES1A) . Any thoughts on how to fix?


Josh

  • Support Staff

August 21, 2019 at 11:04 am

Hi,

If you have the “WP Security & Firewall” plugin please see this:
https://eventespresso.com/wiki/known-third-party-plugin-theme-conflicts/#all_in_one_security

If you do not have the “WP Security & Firewall” plugin, then you can follow this guide:

https://eventespresso.com/wiki/troubleshooting-checklist/

If the above troubleshooting steps yields no solution, there may be a mod-security rule getting tripped which would cause a redirection to a 404 (not found) page.
If you get the 404 page with no other plugins activated, you can contact your host and see if they can check the mod security logs. Whatever triggered the Mod_security rule can probably be whitelisted.


HSHV

August 26, 2019 at 12:15 pm

Hi there,
We don’t have the WP Security & Firewall plugin. That said, we followed the guide– deactivated all the plugins, and still got the error “Nonce Fail.” I also contacted our host, who checked the mod security logs– they responded like this:
There was a mod_security rule which was interfering with the requests coming from your IP address 173.167.231.105 and that was the reason for the issue you had.

ModSecurity is installed on all our servers and we update our security rules weekly, thus protecting our customers from the most common attacks.

I have turned off that rule by adding the lines below in your .htaccess file:

Code:
<FilesMatch “admin\.php$”>
SecFilterEngine Off
</FilesMatch>

But this hasn’t fixed the issue, either. Are there any other workarounds to get a spreadsheet of registrants?


Tony

  • Support Staff

August 26, 2019 at 2:08 pm

If you’re still getting the same error, it’s likely the request is still being caught by mod_sec on your server.

Any workaround we could give you could still get caught by those same rules so you’ll need to contact your host again and have them double-check this, otherwise, you’ll constantly be hitting the rule and trying to work around it.

To try and get your registration report whilst troubleshooting this, you could try adding the following to your wp-config.php file to use the old CSV Report feature:

define( 'EE_USE_OLD_CSV_REPORT_CLASS', true );

You add the above to a line above where it says:

/* That's all, stop editing! Happy blogging. */

The ‘new’ system generates the CSV in batches to prevent timeouts when pulling in the data, the old system pulled everything in at once, so depending on the number of registrations this may not work. I don’t recommend leaving this in place but may buy you some time if you need that report now whilst fixing this.

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Status: closed

Updated by  Tony 2 months, 3 weeks ago ago

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