Support

August 29, 2017 at 5:54 am

So I currently work for 2 different websites (different hosting, etc) managing EE and on this account I’m not able to download the CSV for registrations. I am not having the same issues with the other site, so it can’t be specific to my computer but the site itself. Our web person is trying to figure it out but was wondering if you could suggest why I’m not able to download the Excel doc, but instead it goes to a page with the information, “”Transaction ID[TXN_ID]”,”Attendee ID[ATT_ID]”,”Registration ID[REG_ID]”,”Time registration occurred[REG_date]”,”Unique Code for this registration[REG_code]”,”Count of this registration in the group registration [REG_count]”,”Registration’s share of the transaction total[REG_final_price]”,Currency,”Registration Status”,”Transaction Status”,”Transaction Amount Due”,”Amount Paid”,”Payment Date(s)”,”Payment Method(s)”,”Gateway Transaction ID(s)”,Check-Ins,”Ticket Name”,”Datetimes of Ticket”,”First Name[ATT_fname]”,”Last Name[ATT_lname]”,”Email Address[ATT_email]”,”Address Part 1[ATT_address]”,”Address Part 2[ATT_address2]”,City[ATT_city],State[STA_ID],Country[CNT_ISO],”ZIP/Postal Code[ATT_zip]”,Phone[ATT_phone],”Age (on first day of class):”,Birthdate,”Names of parents or legal guardian”,”Emergency contact available by phone during class hours”,”Relationship to student”,”Please list ANY special needs, medical conditions, or food allergies”,”Where did you hear about Movie Makers”,i-have-disclosed-any-medical-conditionsspecial-needs,i-will-be-sending-a-nonrefundable-deposit-check-made-out 36,3230,46,”2017-07-31 19:54:00″,36-32-1-f564,”1 of 1″,300.00,USD,Approved,Complete,300.00,300.00,”2017-08-16 18:41:00″,Check,,0,”1 Student”,”2017-09-16 10:00:00″,Calder,Rahn,christihurt@gmail.com,”712 Bradley Rd.”,,”Chapel Hill”,”North Carolina”,,27516,9193601676,11,10/03/2005,”Mary Hurt”,9193601676,mom,none,friends,CH,CH” Would you be able to suggest what our web person needs to do to allow it to download the actual excel doc instead of going to a page with the info.