Support

January 13, 2021 at 4:07 pm

Unfortunately, I can’t tell you why those cron’s are being removed, they are actually managed by WordPress itself and not Event Espresso.

EE activates and calls wp_schedule_event({time}, {frequency}, {hook_name}) to add the scheduled tasks, WordPress than take over and ‘should’ rescheduled the task as it runs, apparently that is failing on your site.

In English, it’s like me saying to you ‘Drink water every 5 minutes until I tell you otherwise’ and then leaving you to manage that yourself. If you stop drinking water I don’t know until we next have a catchup. Same idea here, we tell WordPress to run that cron every 5 mins and somewhere that event is lost and not rescheduled, where/why that happens I can’t tell you as it’s not under EE’s control.

The AHEE__EE_Messages_Scheduler__cleanup runs once daily (think of it as the catchup mentioned above) and within the callback function for that hook we confirm that the other 2 are scheduled, if not we reschedule them. We basically do this as a precaution to try and make sure the message crons are always working.

January 14, 2021 at 3:08 pm

1) where should this code go? into functions.php?

functions.php should work but we usually recommend using a custom functions plugin, you already have multiple instances of those and you don’t need to create another just add the code onto the end of one to those plugins.

2) is the following for 1 minute, 100 seconds, etc?
add_filter(‘cron_schedules’, ‘tw_ee_increase_message_cron_interval’, 100);

Neither, that’s a ‘hook’ call back.

It’s saying “hook into ‘cron_schedules’ and run ‘tw_ee_increase_message_cron_interval’ to do its thing at priority 100”

The code changing the timing of the cron schedule is THIS LINE, setting the interval to 600 seconds (10 Minutes).

For more info on hooks, see:

https://www.smashingmagazine.com/2011/10/definitive-guide-wordpress-hooks/

January 23, 2021 at 4:40 pm

Do you happen to know the times of day the catchup runs?

It runs once daily but due to the way WP_CRON works it’s not exact (because it relies on users hitting the site).

If you go to Dashboard -> Tools -> Cron Events

Search for ‘AHEE__EE_Messages_Scheduler__cleanup’ and you’ll see when the next runtime is scheduled.

What is the process to replace the cron definitions that get removed?

If AHEE__EE_Messages_Scheduler__cleanup is available above, click run. If the other 2 are not in the list, running it will add them.

If AHEE__EE_Messages_Scheduler__cleanup is not in the list it needs to be added manually and then run.

Click Add new at the top.

Add a standard cron event, hook name is AHEE__EE_Messages_Scheduler__cleanup repeat once daily and add. Then run it.

January 29, 2021 at 12:14 pm

No, I told you to enable alternate wp cron in your other thread here:

https://eventespresso.com/topic/how-can-we-find-out-if-firstdata-is-timing-out/#post-319551

The reason for doing so is because loopback requests don’t work on your site and therefor ‘normal’ WP_CRON doesn’t work.

February 1, 2021 at 9:02 am

You could try it, running the cleanup job more frequently should not cause any issues that I can think of although I do recommend you monitor the site for a little once you’ve changed it just to be safe.

February 4, 2021 at 9:42 am

Is there a possibility of a message not being sent within 40 minutes with the above scenario of the cleanup cron only running once per hour?

If the cleanup is scheduled for every hour on the hour and the above 2 generating and sending crons are ‘lost’ at say 2 minutes past, then the crons wont be added back into the system until the next cleanup is ran, which will 1 hour+ (the plus is because hit relies on a hit on your site to trigger it).

Meaning it is possible to take over 1 hour and 10 minutes (1 hour for cleanup to trigger above, 5 minutes per step for the message queue) plus the time i takes for a user to hit the site after the job has been scheduled.

When the cleanup cron runs, might it skip any pending messages or transaction detail sends?

I can’t think of a reason it would skip them. The cleanup job is just making sure the crons are in place, the cron running would be running as normal. If it w is missing it’s not processing any new messages, when its added again, it will run and pick up where it left off last time it ran.