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Michael Burroughs
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September 13, 2023 at 12:48 pm
I am getting a critical error on import for attendees.
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Michael Burroughs
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September 13, 2023 at 2:55 pm
I want to add that I disabled all plugins except EE4 core and Import and it still threw the same error. Let me know.
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Garth
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September 13, 2023 at 3:30 pm
What’s the error message? Are you using the latest updated versions of Event Espresso and the add-on?
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Michael Burroughs
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September 13, 2023 at 5:07 pm
It is a critical error. I sent the error log via a ticket a few hours ago. Yes, all of my site is always current. And, I disabled all plugins except EE4 core and importer and still threw the error. I also tried the import using only a single registrant with first, last, and email, and it still threw the error. I would lean more toward code than configuration at this point.
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Rio
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September 13, 2023 at 7:48 pm
Since you tried disabling the plugin, How about changing theme?
Can you try the following.
You can use https://wordpress.org/plugins/health-check/ or any similar plugin.
You can do the above using Troubleshooting mode:
Tools -> Site Health -> Troubleshooting -> Enabled Troubleshooting mode.
That will disable all plugins and switch to a default theme and then allow you to enable specific plugins whilst in troubleshooting mode. Once disabled you will revert back to the current state.
You can also test the theme if there’s possible conflict by using that plugin.
thanks.
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Michael Burroughs
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September 13, 2023 at 9:02 pm
That did not work either. Site health lists my site as Good. I disable everything and use a default theme with the same result. And for clarification, the importer works correctly until the final import steps. All fields are mapped correctly. The import process is correctly identifying fields and mapping to the event fields. But the final import throws a critical error.
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Rio
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September 14, 2023 at 1:12 am
Thank you.
Can you shoot a video on what you experience, you can use loom to do that. https://www.loom.com/
Then fill this form.
https://eventespresso.com/send-login-details/
Thanks
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Tony
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September 14, 2023 at 2:33 am
Hi Michael,
We have received your support token request and will log in directly to troubleshoot this.
I’ll follow up with you directly via email.
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