Posted: November 29, 2021 at 12:45 pm
I’ve just updated our plugin to Version 4.10.19 but it has caused a critical site error. The error details are as follows:
When seeking help with this issue, you may be asked for some of the following information:
I’m a little lost as to the cause, any advice would be greatly appricated.
This issue is likely due to the version of PHP on the server, you posted above it’s PHP5.6.40 and we had another report of a similar issue on the same version.
We’ll be pushing a fix to prevent that from happening in the future, however, that won’t help you here as your site is already throwing the fatal error mentioned above.
I preferred I can fix this on your site to get you back up and running if you have FTP credentials I can use? If so, send them over using this form:
I’d also recommend contacting your host and have them update the version of PHP in use on the site, PHP5.6 has now been end of life (EOL) since 31st Dec 2018. I’d recommend asking them to update the site to use PHP7.4 which is the latest version fully supported by Event Espresso.
(Note updating PHP should also fix the error you are currently getting on the site so if you prefer not to send FTP credentials you can just ask your host to to do the above)
Thank you, I can now login, however, that account only has access to an empty directory (I’m guessing it’s the directory for the FTP user).
Can you update the account to have root access, please? (remove the directory after (usually)
You’re most welcome, glad it helped 🙂
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