Support

February 2, 2024 at 6:32 am

Hi there,

If you are getting a critical error then a ‘fatal error’ should be logged in the server’s error logs (your host will usually have a section for our to view them).

Can you post that error here, please?

Or, if you add this snippet to your sites wp-config.php file:

https://eventespresso.com/wiki/troubleshooting-checklist/#wpdebug

Then reactivate Event Espresso to throw the error is should be logged in /wp-content/debug.log

February 8, 2024 at 6:47 am

Just in case anyone comes across the issue – You cannot use Winrar on a PC to unpack the plugin. Just upload the zip to the web server and unpack it in the plugins folder.

You can, I’ve done it many times 🙂

BUT…. there are hundreds of files within EE and if you FTP those over and get a dropped connection on about 99% of them, you’ll get a fatal when EE tries to load a class that doesn’t exist. So we recommend either using the plugin uploader, or if you really want to use FTP do what you did above, upload the .zip and then extract.

Are you still working on the site…

No, I’m not working on the site, I haven’t been on the site a couple of minutes after my last reply.

Ok – this this appears a problem – It is tested and working but keeps deactivating Paypal Commerce after 5 mins. I reactivate but it just knocks off after 5 mins

Hmm, that’s new.

Consistently 5 mins?

Add this plugin to the site:

https://wordpress.org/plugins/wp-crontrol/

Go to Tools -> Cron Events.

Any tasks running every 5 mins listed?

February 8, 2024 at 7:46 am

I wouldn’t say it’s dead on 5 five minutes but it is long enough that I can test a transaction. I have installed the crontrol plugin… what now?

Go to Tools -> Cron Events.

Any tasks running every 5 mins listed?

We may need to add a snippet to the site to see what is deactivating it.

If I can get that sorted I could update from within WordPress?

Sure, domain reset processed.

However, I don’t think the update will fix this

February 8, 2024 at 8:51 am

I’m not current at my usual machine so I can’t add this for you.

Add this snippet: https://gist.github.com/Pebblo/d854e7b795cf818a365dea031a9b4f86

Set WP debug logging using this:
https://eventespresso.com/wiki/troubleshooting-checklist/#wpdebug

The next time it happens the request doing it should be logged in wp-content/debug.log

February 8, 2024 at 1:01 pm

The reason nothing is in the log is down to where you added the code in wp-config.php.

Any changes you make to that file need to be before the /* That's all, stop editing! Happy blogging. */ line. The code after that line defines a bunch of constants which you then cant define again afterwards (such as WP_DEBUG).

I’ve moved that code up and the log is now saving entires.

We need for the above to happen again now the logs are working.

February 8, 2024 at 4:16 pm

This really makes no send at all.

I’ve added a bunch of logging within Event Espresso to find what is deactivating the payment method. First I tried the code I gave you, then I tried directly hacking up core rather than using a hook, then I directly logged within the method used to deactivate a payment method.

None of them show any details.

What type of hosting is this? Something very weird is going on on that site.

February 9, 2024 at 7:55 am

I’m not sure what you can ask them concerning this, this isn’t something I’ve seen before and it’s a weird issue.

Personally, what I would do from here is create a dev/staging copy of the site. One where it doesn’t matter what happens to the site itself. So then (as long as it’s reproduced there) you can start digging into plugin conflicts, disabling plugins and themes without affecting your live site to try and narrow down a cause.

It is only happening with the PayPal Commerce payment method so far, I’ve enabled PayPal Express and that stays active when this happens. So something is running a request where the payments methods aren’t active but what, I can’t say yet. And… the debugging above should of highlighted something but there nothing at all to work from yet.