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trainpals
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April 16, 2017 at 12:07 pm
hi,
we have the EE4 and it is really working great. We do however face an issue with the invoicing. Creating an invoice is not a problem. To create a credit note seems a bit difficult. Via transaction details we can set it back to zero, this update appears on the overview.
But can this credit note have a separate overview and an own number? We cannot seem to find it how to do this.
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Josh
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April 17, 2017 at 6:13 pm
Will it work for you to use the Receipt? The transaction receipt will include the information from the transaction overview. You can edit the receipt template from the Event Espresso > Messages > Default Message Templates admin page.
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trainpals
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April 18, 2017 at 12:46 am
Dear Josh,
I can conclude there is no option to get a separate credit note from the invoice? So we have to add our own numbering into “TXN ID / CHQ #” field to have it visible on the note. thanks
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Tony
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April 19, 2017 at 7:06 am
Hi there,
I’m not sure I follow the above, can you post an example?
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trainpals
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April 19, 2017 at 8:51 am
well, there is only one invoice overview per transaction (TXN ID). It is not possible to make a separate credit note. If you cancel, it will always be included on this overview of the transaction. Only we can make a note so it will be visible for accounting purpose.
I cannot show it because it is not there….I cannot explain it differently.
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Josh
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April 26, 2017 at 3:24 pm
How about using the Receipt for your credit note? It’s actually separate from the Invoice.
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