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Maskfitplus
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October 10, 2024 at 1:36 pm
I keep getting this issue when a client pays with their credit card from EE page.
This transaction cannot be processed. Please enter a valid credit card number and type.
I went to WPMailSMTP support and there is no issue on their end. They are poignant to EE.
Their support says…….
If you check the email logs, you can see that all of the emails have been delivered successfully (https://maskfitplus.ca/wp-admin/admin.php?page=wp-mail-smtp-logs&status=1).
Additionally, I verified the email deliverability by sending a test email from this site, and I can confirm that they have a perfect email deliverability score. See report: https://www.mail-tester.com/test-ff7irxgdg
Regarding the error message you shared, it appears that the issue is related to the Event Espresso plugin being used on the site.
Please report this issue to the Event Espresso plugin support team, and they should be able to assist you further.
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Maskfitplus
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October 10, 2024 at 2:14 pm
EE does not recognize the format of the credit card on the EE payment screen.
After they submit their payment with their credit card info, they get a pop screen that says. “This transaction cannot be processed. Please enter a valid credit card number and type.”
I tried this myself with a valid credit card and the error always occurs.
Help. i need this fixed ASAP. clients can not pay online!!
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Tony
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October 10, 2024 at 3:52 pm
Hi there,
What made/makes you think this is an issue with WPMailSMTP?
Any errors from Event Espresso in the error logs?
Which payment method are you using?
Can you link me to an event I run registrations on?
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