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Credit card payment not working

Posted: September 2, 2020 at 11:46 am


Porter

September 2, 2020 at 11:46 am

Hi

Following the wordpress updates, our credit card payments are not working. The “Complete registration” – which we’ve changed to “Buy Now” button does nothing.

Are you aware of this issue? Or is it just us?

Thanks
Lucy


Porter

September 2, 2020 at 11:46 am

This reply has been marked as private.


Tony

  • Support Staff

September 2, 2020 at 2:45 pm

Hi Lucy,

Is this still happening for you? I just added a test registration and using test card details got a card declined message:

https://monosnap.com/file/cbsHFoqHMG2p757GSQX28gqZZm7kte

The declined message is expected but it shows that the payment request is working currently?


Porter

September 3, 2020 at 3:25 am

That’s odd – what browser where you using? I still can’t get it to work!


Tony

  • Support Staff

September 3, 2020 at 3:41 am

I’m using Chrome.

If you retest and open Chrome Dev Tools on the checkout page, do you see any errors in the console section when you click on the button?


Porter

September 3, 2020 at 6:49 am

Thanks Tony – I’m getting the following error

Refused to load the image ‘<URL>’ because it violates the following Content Security Policy directive: “img-src ‘self’ <URL>”.


Tony

  • Support Staff

September 3, 2020 at 6:54 am

That won’t cause the above.

Are you logged in or out of the site when testing?


Porter

September 3, 2020 at 7:07 am

I’ve been logged in when trying.


Porter

September 3, 2020 at 7:19 am

Hi Tony – our developer has been looking at this and the issue seems to be resolved.


Tony

  • Support Staff

September 3, 2020 at 7:22 am

Awesome, but now I’m curious as to what the issue was?


Porter

September 3, 2020 at 7:36 am

This reply has been marked as private.


Tony

  • Support Staff

September 3, 2020 at 8:02 am

Yeah, that’s odd.

Glad you found the cause and thank you for the update.

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Updated by  Tony 3 weeks, 2 days ago ago

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