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Credit Card Payment Issue

Posted: April 17, 2017 at 11:11 am

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vistelar

April 17, 2017 at 11:11 am

Hi,

We had a credit card transaction come through, but it did not come through our merchant account. Looking at this, I saw a difference in the classification of the charges that came through.

One said Authorize.net AIM, the other said Credit Card. We did not get the money for the one.

1.) Why would this happen?
2.) Is there a way to see if the person was charged or do we need to contact them directly.

Example


Josh

  • Support Staff

    •

April 17, 2017 at 1:52 pm

You can check the Authorize.net account transaction history, and you can also check the Event Espresso > Payment Methods > Logs page and view all the API calls for the transaction (you’ll get the Transaction Id from the Event Espresso > Transactions page).
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Updated by Josh 7 years, 9 months ago ago

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