Home Forums Event Espresso Premium Credit Card Options Not Displaying

Credit Card Options Not Displaying

Posted: August 27, 2012 at 4:57 pm


August 27, 2012 at 4:57 pm

A participant registration has been completed, however, in the payment process, the pulldown menu for the “credit card type” is not functioning. It won’t allow us to access the pulldown menu. We cannot process her payment because of this. How can this be resolved?

Chris Reynolds

  • Support Staff

August 27, 2012 at 6:26 pm

What gateway are you using? That I know of, none of the on-site gateways have a dropdown for card type. If it’s an off-site gateway (e.g. you are taken to a different site to process the payment) then you should contact that gateway for that issue.


August 28, 2012 at 1:52 pm

We have both PayPal and PayPal Pro activated, but that’s it. I noticed that the credit card checkboxes are unchecked. Is that the problem I guess? We’ve never had any other registrants mention this as a problem previously. Can anyone explain to us what the difference b/w these options is? Thanks so much!!

Chris Reynolds

  • Support Staff

August 28, 2012 at 3:10 pm

PayPal Standard is the regular PayPal option. PayPal Pro is a different service:

You don’t usually need to use both unless you wanted to offer an on-site and off-site payment option. PayPal Pro requires an SSL certificate.


September 6, 2012 at 9:38 am

Okay it turns out that PayPal PRO was still enabled for some reason. Turning this off and leaving just regular Paypal enabled got rid of the empty dropdown. Thanks!!!

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