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Credit Card issues

Posted: August 11, 2019 at 11:59 am


MyNoseTurnsRed

August 11, 2019 at 11:59 am

I have a print of the issue but cannot link it here. I will send to support staff. This is the second time the issue has happened to our customers.


Tony

  • Support Staff

August 12, 2019 at 5:50 am

Hi there,

Did you send any additional details for this? I checked our support mailbox and we’ve not had any additional follow up for this.

You can post the details here and mark the thread as private so only EE Support can view the reply if that helps.


MyNoseTurnsRed

August 12, 2019 at 7:29 am

This reply has been marked as private.


Tony

  • Support Staff

August 12, 2019 at 7:31 am

Ah ok, if you emailed Lorenzo directly I don’t have access to that email.

You can send the email to support[at]eventespresso.com and I will be able to view that.

It sounds like there is an issue with whichever payment method you are using for credit cards, but I should know more once I’ve seen the error.

Is there a test event I can run a registration on?


MyNoseTurnsRed

August 12, 2019 at 7:36 am

I cannot link my screen in this box. Can you respond with an email I can attach it to? Yes, you can run a test @www.mynoseturnsred.org/classes-and-camps.


Tony

  • Support Staff

August 12, 2019 at 7:50 am

I cannot link my screen in this box. Can you respond with an email I can attach it to?

Sure, from above.

You can send the email to support[at]eventespresso.com and I will be able to view that.


Tony

  • Support Staff

August 12, 2019 at 1:44 pm

Thank you for the screenshot.

So it looks like you don’t have any card types enabled for the payment method, so nothing is showing up on that field, meaning the user can’t select anything and as it’s a required field it prevents the payment.

Go to Event Espresso -> Payment methods -> PayPal Pro

Under ‘Card Types Supported’ select at least 1 card type and save the settings.

Now retest a registration and confirm if you can select the card type in the dropdown.

(If a card type is already selected, add another and save, the retest, you can remove that additional type again if it works after that).

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Updated by  Tony 1 week, 1 day ago ago

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