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Credit card charges are duplicating

Posted: June 3, 2024 at 6:54 pm


mangowp

June 3, 2024 at 6:54 pm

We are seeing some duplicate charges and I notice others using EE are experiencing the same. See https://eventespresso.com/topic/plugin-charging-people-twice/

I would like to know the reason and solution to fix please.

Thank you
Chris


Rio

  • Support Staff

June 3, 2024 at 8:29 pm

Hello,

In his case, the user did not realize that payment went through so he did resubmit it.
https://eventespresso.com/topic/plugin-charging-people-twice/

On your case, may we know what payment method was used? did it happen to all of your customer lately? did you received the payment twice too? can you check in the message if it also generated twice? Can you also review the date and time difference of the charged.

Thanks


mangowp

June 4, 2024 at 9:11 am

It seems to have happened right after the EE and PayPal was fixed a week or ago.


Sam

  • Support Staff

June 4, 2024 at 12:20 pm

Hi Chris,

Can you please go through EE > Message > And check if there is any payment message sent twice?

Looking forward to helping you.


mangowp

June 11, 2024 at 8:38 am

This reply has been marked as private.


Rio

  • Support Staff

June 11, 2024 at 8:09 pm

I’m really sorry for what happen. Do you still experience the problem? You can email them in support@eventespresso.com

May we also know the actions you did? did you made a refund or already talked to your sponsors and guest?

thanks

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