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Credentials mismatch

Posted: April 23, 2024 at 10:03 am


eschwarz

April 23, 2024 at 10:03 am

We are now getting an error when attempting to log into the event espresso app. It throws an error “Credentials mismatch The provided password is an invalid application password.” This is despite the fact that all the information is correct. How do I go about troubleshooting the issue?


Rio

  • Support Staff

April 23, 2024 at 5:07 pm

Hello,

Can you give more details about your install. Please tell us your WP version, EE version and the php Version. Information can be found on your EE Dashboard.

EE -> Help and Support -> important Information.

We also need you to enable your log. When you enable WP_DEBUG, we recommend using this:

https://eventespresso.com/wiki/troubleshooting-checklist/#wpdebug
So that the errors are logged to /wp-content/debug.log rather than output to the screen.

then after you enable it, Try to log-in again, then send us the the log error on the debug.log

thanks


eschwarz

May 2, 2024 at 8:11 pm

I enabled the debug code. There are no errors that appear after attempting to log into the app. My PHP version is 7.4. I cannot update to a newer version because when I do that it throws a lot of errors related to event espresso and crashes the site. My Event Espresso version is 4.10.26.p. I have also attempted to update this to the latest version, however, it throws critical errors on my site. See screenshots. I am at a loss as to what to do. Please advise.


Rio

  • Support Staff

May 2, 2024 at 10:41 pm

You will eventually needed to updated to the latest version of WP and it requires higher version of PHP.

You mention you did try to update to the latest version? the latest version of EE? the EE plugin requires PHP 8+. can you send all the error log you have? Please make debug to true.https://eventespresso.com/wiki/troubleshooting-checklist/

have you tried checking this option when updating the plugin? backup first the theme before doing the following.
https://eventespresso.com/wiki/how-to-upgrade-event-espresso/#update-event-espresso-4

whenever there’s issue arise during update, feel free to send us message for assistance. The other option is to have it in stagging, then once it is ready, you can push the changes on your live site.

thanks


eschwarz

May 3, 2024 at 7:25 am

It seems like you are saying I would need to be on php 8 before upgrading to the latest version of Event Espresso? When I update to the latest version of php I get these errors and the site crashes:

Deprecated: Optional parameter $pan_name declared before required parameter $pan_message is implicitly treated as a required parameter in /nas/content/live/dentalteampdev/wp-content/plugins/event-espresso-core-reg/core/EE_Error.core.php on line 1162

Deprecated: Return type of EventEspresso\core\services\container\RegistryContainer::offsetExists($offset) should either be compatible with ArrayAccess::offsetExists(mixed $offset): bool, or the #[\ReturnTypeWillChange] attribute should be used to temporarily suppress the notice in /nas/content/live/dentalteampdev/wp-content/plugins/event-espresso-core-reg/core/services/container/RegistryContainer.php on line 49

Deprecated: Return type of EventEspresso\core\services\container\RegistryContainer::offsetGet($offset) should either be compatible with ArrayAccess::offsetGet(mixed $offset): mixed, or the #[\ReturnTypeWillChange] attribute should be used to temporarily suppress the notice in /nas/content/live/dentalteampdev/wp-content/plugins/event-espresso-core-reg/core/services/container/RegistryContainer.php on line 68

Deprecated: Return type of EventEspresso\core\services\container\RegistryContainer::offsetSet($offset, $value) should either be compatible with ArrayAccess::offsetSet(mixed $offset, mixed $value): void, or the #[\ReturnTypeWillChange] attribute should be used to temporarily suppress the notice in /nas/content/live/dentalteampdev/wp-content/plugins/event-espresso-core-reg/core/services/container/RegistryContainer.php on line 39

Deprecated: Return type of EventEspresso\core\services\container\RegistryContainer::offsetUnset($offset) should either be compatible with ArrayAccess::offsetUnset(mixed $offset): void, or the #[\ReturnTypeWillChange] attribute should be used to temporarily suppress the notice in /nas/content/live/dentalteampdev/wp-content/plugins/event-espresso-core-reg/core/services/container/RegistryContainer.php on line 58

Deprecated: Return type of EventEspresso\core\services\container\RegistryContainer::count() should either be compatible with Countable::count(): int, or the #[\ReturnTypeWillChange] attribute should be used to temporarily suppress the notice in /nas/content/live/dentalteampdev/wp-content/plugins/event-espresso-core-reg/core/services/container/RegistryContainer.php on line 77

Deprecated: Return type of EventEspresso\core\services\container\RegistryContainer::getIterator() should either be compatible with IteratorAggregate::getIterator(): Traversable, or the #[\ReturnTypeWillChange] attribute should be used to temporarily suppress the notice in /nas/content/live/dentalteampdev/wp-content/plugins/event-espresso-core-reg/core/services/container/RegistryContainer.php on line 86

Deprecated: Optional parameter $dismissible declared before required parameter $line is implicitly treated as a required parameter in /nas/content/live/dentalteampdev/wp-content/plugins/event-espresso-core-reg/core/services/notices/NoticesContainer.php on line 92

Deprecated: Optional parameter $dismissible declared before required parameter $line is implicitly treated as a required parameter in /nas/content/live/dentalteampdev/wp-content/plugins/event-espresso-core-reg/core/services/notices/NoticesContainerInterface.php on line 45

Deprecated: Constant FILTER_SANITIZE_STRING is deprecated in /nas/content/live/dentalteampdev/wp-content/plugins/event-espresso-core-reg/core/services/request/sanitizers/ServerSanitizer.php on line 66

Deprecated: Constant FILTER_SANITIZE_STRING is deprecated in /nas/content/live/dentalteampdev/wp-content/plugins/event-espresso-core-reg/core/services/request/Request.php on line 65

Deprecated: Optional parameter $return_url declared before required parameter $request is implicitly treated as a required parameter in /nas/content/live/dentalteampdev/wp-content/plugins/event-espresso-core-reg/core/services/notifications/PersistentAdminNoticeManager.php on line 68

Deprecated: ltrim(): Passing null to parameter #1 ($string) of type string is deprecated in /nas/content/live/dentalteampdev/wp-content/plugins/event-espresso-core-reg/core/services/loaders/ClassInterfaceCache.php on line 40

Fatal error: Uncaught EventEspresso\core\exceptions\InvalidDataTypeException: The supplied data for "$return_url" was NULL, but a string was expected. in /nas/content/live/dentalteampdev/wp-content/plugins/event-espresso-core-reg/core/services/notifications/PersistentAdminNoticeManager.php:89 Stack trace: #0 /nas/content/live/dentalteampdev/wp-content/plugins/event-espresso-core-reg/core/services/notifications/PersistentAdminNoticeManager.php(70): EventEspresso\core\services\notifications\PersistentAdminNoticeManager->setReturnUrl(NULL) #1 [internal function]: EventEspresso\core\services\notifications\PersistentAdminNoticeManager->__construct(NULL, Object(EventEspresso\core\domain\services\capabilities\CapabilitiesChecker), Object(EventEspresso\core\services\request\Request)) #2 /nas/content/live/dentalteampdev/wp-content/plugins/event-espresso-core-reg/core/EE_Registry.core.php(1275): ReflectionClass->newInstanceArgs(Array) #3 /nas/content/live/dentalteampdev/wp-content/plugins/event-espresso-core-reg/core/EE_Registry.core.php(784): EE_Registry->_create_object(‘EventEspresso\\c…’, Array, ”, false) #4 /nas/content/live/dentalteampdev/wp-content/plugins/event-espresso-core-reg/core/services/loaders/CoreLoader.php(110): EE_Registry->create(‘EventEspresso\\c…’, Array, true, false, false, ”) #5 /nas/content/live/dentalteampdev/wp-content/plugins/event-espresso-core-reg/core/services/loaders/CachingLoader.php(158): EventEspresso\core\services\loaders\CoreLoader->load(‘EventEspresso\\c…’, Array, true) #6 /nas/content/live/dentalteampdev/wp-content/plugins/event-espresso-core-reg/core/services/loaders/Loader.php(82): EventEspresso\core\services\loaders\CachingLoader->load(‘EventEspresso\\c…’, Array, true) #7 /nas/content/live/dentalteampdev/wp-content/plugins/event-espresso-core-reg/core/services/loaders/Loader.php(105): EventEspresso\core\services\loaders\Loader->load(‘EventEspresso\\c…’, Array) #8 /nas/content/live/dentalteampdev/wp-content/plugins/event-espresso-core-reg/core/services/request/RequestStackCoreApp.php(67): EventEspresso\core\services\loaders\Loader->getShared(‘EventEspresso\\c…’) #9 /nas/content/live/dentalteampdev/wp-content/plugins/event-espresso-core-reg/core/services/request/middleware/Middleware.php(72): EventEspresso\core\services\request\RequestStackCoreApp->handleRequest(Object(EventEspresso\core\services\request\Request), Object(EventEspresso\core\services\request\Response)) #10 /nas/content/live/dentalteampdev/wp-content/plugins/event-espresso-core-reg/core/services/request/middleware/BotDetector.php(36): EventEspresso\core\services\request\middleware\Middleware->processRequestStack(Object(EventEspresso\core\services\request\Request), Object(EventEspresso\core\services\request\Response)) #11 /nas/content/live/dentalteampdev/wp-content/plugins/event-espresso-core-reg/core/services/request/middleware/Middleware.php(72): EventEspresso\core\services\request\middleware\BotDetector->handleRequest(Object(EventEspresso\core\services\request\Request), Object(EventEspresso\core\services\request\Response)) #12 /nas/content/live/dentalteampdev/wp-content/plugins/event-espresso-core-reg/core/services/request/middleware/DetectFileEditorRequest.php(36): EventEspresso\core\services\request\middleware\Middleware->processRequestStack(Object(EventEspresso\core\services\request\Request), Object(EventEspresso\core\services\request\Response)) #13 /nas/content/live/dentalteampdev/wp-content/plugins/event-espresso-core-reg/core/services/request/middleware/Middleware.php(72): EventEspresso\core\services\request\middleware\DetectFileEditorRequest->handleRequest(Object(EventEspresso\core\services\request\Request), Object(EventEspresso\core\services\request\Response)) #14 /nas/content/live/dentalteampdev/wp-content/plugins/event-espresso-core-reg/core/services/request/middleware/PreProductionVersionWarning.php(33): EventEspresso\core\services\request\middleware\Middleware->processRequestStack(Object(EventEspresso\core\services\request\Request), Object(EventEspresso\core\services\request\Response)) #15 /nas/content/live/dentalteampdev/wp-content/plugins/event-espresso-core-reg/core/services/request/middleware/Middleware.php(72): EventEspresso\core\services\request\middleware\PreProductionVersionWarning->handleRequest(Object(EventEspresso\core\services\request\Request), Object(EventEspresso\core\services\request\Response)) #16 /nas/content/live/dentalteampdev/wp-content/plugins/event-espresso-core-reg/core/services/request/middleware/RecommendedVersions.php(49): EventEspresso\core\services\request\middleware\Middleware->processRequestStack(Object(EventEspresso\core\services\request\Request), Object(EventEspresso\core\services\request\Response)) #17 /nas/content/live/dentalteampdev/wp-content/plugins/event-espresso-core-reg/core/services/request/middleware/Middleware.php(72): EventEspresso\core\services\request\middleware\RecommendedVersions->handleRequest(Object(EventEspresso\core\services\request\Request), Object(EventEspresso\core\services\request\Response)) #18 /nas/content/live/dentalteampdev/wp-content/plugins/event-espresso-core-reg/core/services/request/middleware/DetectLogin.php(41): EventEspresso\core\services\request\middleware\Middleware->processRequestStack(Object(EventEspresso\core\services\request\Request), Object(EventEspresso\core\services\request\Response)) #19 /nas/content/live/dentalteampdev/wp-content/plugins/event-espresso-core-reg/core/services/request/middleware/Middleware.php(72): EventEspresso\core\services\request\middleware\DetectLogin->handleRequest(Object(EventEspresso\core\services\request\Request), Object(EventEspresso\core\services\request\Response)) #20 /nas/content/live/dentalteampdev/wp-content/plugins/event-espresso-core-reg/core/services/request/middleware/SetRequestTypeContextChecker.php(55): EventEspresso\core\services\request\middleware\Middleware->processRequestStack(Object(EventEspresso\core\services\request\Request), Object(EventEspresso\core\services\request\Response)) #21 /nas/content/live/dentalteampdev/wp-content/plugins/event-espresso-core-reg/core/services/request/RequestStack.php(59): EventEspresso\core\services\request\middleware\SetRequestTypeContextChecker->handleRequest(Object(EventEspresso\core\services\request\Request), Object(EventEspresso\core\services\request\Response)) #22 /nas/content/live/dentalteampdev/wp-content/plugins/event-espresso-core-reg/core/services/bootstrap/BootstrapCore.php(187): EventEspresso\core\services\request\RequestStack->handleRequest(Object(EventEspresso\core\services\request\Request), Object(EventEspresso\core\services\request\Response)) #23 /nas/content/live/dentalteampdev/wp-content/plugins/event-espresso-core-reg/core/services/bootstrap/BootstrapCore.php(109): EventEspresso\core\services\bootstrap\BootstrapCore->runRequestStack() #24 /nas/content/live/dentalteampdev/wp-includes/class-wp-hook.php(324): EventEspresso\core\services\bootstrap\BootstrapCore->initialize(”) #25 /nas/content/live/dentalteampdev/wp-includes/class-wp-hook.php(348): WP_Hook->apply_filters(NULL, Array) #26 /nas/content/live/dentalteampdev/wp-includes/plugin.php(517): WP_Hook->do_action(Array) #27 /nas/content/live/dentalteampdev/wp-settings.php(550): do_action(‘plugins_loaded’) #28 /nas/content/live/dentalteampdev/wp-config.php(128): require_once(‘/nas/content/li…’) #29 /nas/content/live/dentalteampdev/wp-load.php(50): require_once(‘/nas/content/li…’) #30 /nas/content/live/dentalteampdev/wp-blog-header.php(13): require_once(‘/nas/content/li…’) #31 /nas/content/live/dentalteampdev/index.php(17): require(‘/nas/content/li…’) #32 {main} thrown in /nas/content/live/dentalteampdev/wp-content/plugins/event-espresso-core-reg/core/services/notifications/PersistentAdminNoticeManager.php on line 89

Notice: Function is_embed was called incorrectly. Conditional query tags do not work before the query is run. Before then, they always return false. Please see Debugging in WordPress for more information. (This message was added in version 3.1.0.) in /nas/content/live/dentalteampdev/wp-includes/functions.php on line 6078

Notice: Function is_search was called incorrectly. Conditional query tags do not work before the query is run. Before then, they always return false. Please see Debugging in WordPress for more information. (This message was added in version 3.1.0.) in /nas/content/live/dentalteampdev/wp-includes/functions.php on line 6078


eschwarz

May 3, 2024 at 7:44 am

I will add that when I update php to 8.2 and update event espresso to the latest version I get a different critical error:

Error

Fatal error: Uncaught RuntimeException: Invalid arguments supplied for the EventEspresso\AutomatedUpcomingEventNotifications\domain\services\admin\Controller class, 1 were required but 0 were passed. in /nas/content/live/dentalteampdev/wp-content/plugins/event-espresso-core-reg/core/EE_Registry.core.php:1295 Stack trace: #0 /nas/content/live/dentalteampdev/wp-content/plugins/event-espresso-core-reg/core/EE_Registry.core.php(800): EE_Registry->_create_object(‘EventEspresso\\A…’, Array, ”, false) #1 /nas/content/live/dentalteampdev/wp-content/plugins/event-espresso-core-reg/core/services/loaders/CoreLoader.php(109): EE_Registry->create(‘EventEspresso\\A…’, Array, true, false, false, ”) #2 /nas/content/live/dentalteampdev/wp-content/plugins/event-espresso-core-reg/core/services/loaders/CachingLoader.php(157): EventEspresso\core\services\loaders\CoreLoader->load(‘EventEspresso\\A…’, Array, true) #3 /nas/content/live/dentalteampdev/wp-content/plugins/event-espresso-core-reg/core/services/loaders/Loader.php(81): EventEspresso\core\services\loaders\CachingLoader->load(‘EventEspresso\\A…’, Array, true) #4 /nas/content/live/dentalteampdev/wp-content/plugins/event-espresso-core-reg/core/services/loaders/Loader.php(104): EventEspresso\core\services\loaders\Loader->load(‘EventEspresso\\A…’, Array) #5 /nas/content/live/dentalteampdev/wp-content/plugins/eea-automated-upcoming-event-notifications-master/domain/services/modules/message/EED_Automated_Upcoming_Event_Notifications.module.php(28): EventEspresso\core\services\loaders\Loader->getShared(‘EventEspresso\\A…’) #6 /nas/content/live/dentalteampdev/wp-content/plugins/event-espresso-core-reg/core/EE_Config.core.php(1255): EED_Automated_Upcoming_Event_Notifications::set_hooks_admin() #7 /nas/content/live/dentalteampdev/wp-content/plugins/event-espresso-core-reg/core/EE_Config.core.php(1031): EE_Config->_initialize_modules() #8 /nas/content/live/dentalteampdev/wp-includes/class-wp-hook.php(324): EE_Config->initialize_shortcodes_and_modules(”) #9 /nas/content/live/dentalteampdev/wp-includes/class-wp-hook.php(348): WP_Hook->apply_filters(”, Array) #10 /nas/content/live/dentalteampdev/wp-includes/plugin.php(517): WP_Hook->do_action(Array) #11 /nas/content/live/dentalteampdev/wp-content/plugins/event-espresso-core-reg/core/EE_System.core.php(1134): do_action(‘AHEE__EE_System…’) #12 /nas/content/live/dentalteampdev/wp-includes/class-wp-hook.php(324): EE_System->core_loaded_and_ready(”) #13 /nas/content/live/dentalteampdev/wp-includes/class-wp-hook.php(348): WP_Hook->apply_filters(NULL, Array) #14 /nas/content/live/dentalteampdev/wp-includes/plugin.php(517): WP_Hook->do_action(Array) #15 /nas/content/live/dentalteampdev/wp-settings.php(695): do_action(‘init’) #16 /nas/content/live/dentalteampdev/wp-config.php(128): require_once(‘/nas/content/li…’) #17 /nas/content/live/dentalteampdev/wp-load.php(50): require_once(‘/nas/content/li…’) #18 /nas/content/live/dentalteampdev/wp-admin/admin.php(34): require_once(‘/nas/content/li…’) #19 {main} thrown in /nas/content/live/dentalteampdev/wp-content/plugins/event-espresso-core-reg/core/EE_Registry.core.php on line 1295


Rio

  • Support Staff

May 3, 2024 at 7:26 pm

Can you try doing this step.

1. Backup your site.
2. Deactivate EE plugin
3. Upgrade PHP version
4. Download the latest Version of EE on your account page
5. Upload and replace the old version you have.

Here’s the link for your account page.
You will notice the available plugin in your download page.

thanks


eschwarz

May 3, 2024 at 7:48 pm

Thanks, I have followed these steps. Here is the latest critical error I am getting after activating a fresh install of core.

Fatal error: Uncaught RuntimeException: Invalid arguments supplied for the EventEspresso\AutomatedUpcomingEventNotifications\domain\services\admin\Controller class, 1 were required but 0 were passed. in /nas/content/live/dentalteampdev/wp-content/plugins/event-espresso-core-reg/core/EE_Registry.core.php:1295 Stack trace: #0 /nas/content/live/dentalteampdev/wp-content/plugins/event-espresso-core-reg/core/EE_Registry.core.php(800): EE_Registry->_create_object(‘EventEspresso\\A…’, Array, ”, false) #1 /nas/content/live/dentalteampdev/wp-content/plugins/event-espresso-core-reg/core/services/loaders/CoreLoader.php(109): EE_Registry->create(‘EventEspresso\\A…’, Array, true, false, false, ”) #2 /nas/content/live/dentalteampdev/wp-content/plugins/event-espresso-core-reg/core/services/loaders/CachingLoader.php(157): EventEspresso\core\services\loaders\CoreLoader->load(‘EventEspresso\\A…’, Array, true) #3 /nas/content/live/dentalteampdev/wp-content/plugins/event-espresso-core-reg/core/services/loaders/Loader.php(81): EventEspresso\core\services\loaders\CachingLoader->load(‘EventEspresso\\A…’, Array, true) #4 /nas/content/live/dentalteampdev/wp-content/plugins/event-espresso-core-reg/core/services/loaders/Loader.php(104): EventEspresso\core\services\loaders\Loader->load(‘EventEspresso\\A…’, Array) #5 /nas/content/live/dentalteampdev/wp-content/plugins/eea-automated-upcoming-event-notifications-master/domain/services/modules/message/EED_Automated_Upcoming_Event_Notifications.module.php(28): EventEspresso\core\services\loaders\Loader->getShared(‘EventEspresso\\A…’) #6 /nas/content/live/dentalteampdev/wp-content/plugins/event-espresso-core-reg/core/EE_Config.core.php(1255): EED_Automated_Upcoming_Event_Notifications::set_hooks_admin() #7 /nas/content/live/dentalteampdev/wp-content/plugins/event-espresso-core-reg/core/EE_Config.core.php(1031): EE_Config->_initialize_modules() #8 /nas/content/live/dentalteampdev/wp-includes/class-wp-hook.php(324): EE_Config->initialize_shortcodes_and_modules(”) #9 /nas/content/live/dentalteampdev/wp-includes/class-wp-hook.php(348): WP_Hook->apply_filters(”, Array) #10 /nas/content/live/dentalteampdev/wp-includes/plugin.php(517): WP_Hook->do_action(Array) #11 /nas/content/live/dentalteampdev/wp-content/plugins/event-espresso-core-reg/core/EE_System.core.php(1134): do_action(‘AHEE__EE_System…’) #12 /nas/content/live/dentalteampdev/wp-includes/class-wp-hook.php(324): EE_System->core_loaded_and_ready(”) #13 /nas/content/live/dentalteampdev/wp-includes/class-wp-hook.php(348): WP_Hook->apply_filters(NULL, Array) #14 /nas/content/live/dentalteampdev/wp-includes/plugin.php(517): WP_Hook->do_action(Array) #15 /nas/content/live/dentalteampdev/wp-settings.php(695): do_action(‘init’) #16 /nas/content/live/dentalteampdev/wp-config.php(128): require_once(‘/nas/content/li…’) #17 /nas/content/live/dentalteampdev/wp-load.php(50): require_once(‘/nas/content/li…’) #18 /nas/content/live/dentalteampdev/wp-admin/admin.php(34): require_once(‘/nas/content/li…’) #19 /nas/content/live/dentalteampdev/wp-admin/plugins.php(10): require_once(‘/nas/content/li…’) #20 {main} thrown in /nas/content/live/dentalteampdev/wp-content/plugins/event-espresso-core-reg/core/EE_Registry.core.php on line 1295


Rio

  • Support Staff

May 3, 2024 at 8:30 pm

Can you try to disable all other plugin you have and see if EE will be able to be activated? You will be needing to review if there’s plugin conflict.

If not working, then please fill this form, https://eventespresso.com/send-login-details/

thanks

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