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Elizabeth
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July 20, 2016 at 1:53 pm
Hi again,
Once a registration is complete, the screen registrants are seeing has all the info squished together, as shown here:
http://tinypic.com/r/2gxqjkm/9
How do I create space between all those lines of information?
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Lorenzo Orlando Caum
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July 20, 2016 at 2:20 pm
Hello,
The font looks different so your theme may be introducing some styles.
Could you send a test registration through your system for a test/example event and then copy and paste the URL for the thank you page here?
Once we see your thank you page with an actual registration loaded, then we can inspect the different elements and share some CSS for adjusting the styling.
Please note that we’ll need to see the thank you page for an actual registration as browsing to the thank you page directly (e.g. example.com/thank-you/) will not show any registration information.
—
Lorenzo
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Elizabeth
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July 20, 2016 at 2:37 pm
Here is the registration URL from a registration by check:
http://www.livingartsschool.com/thank-you/?e_reg_url_link=1-517d345fbdbf5d20c1a6fe2e01d139ec
And here is a registration URL from a registration by credit card:
http://www.livingartsschool.com/thank-you/?e_reg_url_link=1-e08918bb4be6b44d291d047a9e7b1b62
Also, with regard to someone paying via check, if they click on their invoice and scroll down to where it says Make a Payment, it goes to an error message, rather than giving them the chance to pay online if they decide they’d rather do that than pay by check. Here’s that URL:
http://www.livingartsschool.com/?ee=msg_url_trigger&snd_msgr=html&gen_msgr=html&message_type=receipt&context=purchaser&token=1-517d345fbdbf5d20c1a6fe2e01d139ec&GRP_ID=13&id=6454
Thanks for your help.
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Josh
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July 20, 2016 at 4:22 pm
Hi there,
The following will add space to *all* html tables displayed on your site:
table thead th {
padding-bottom:1em;
}
table tbody td {
padding-bottom:1em;
}
table {width:90%}
If you want to apply the above styles to *only* the html table on that one page, you apply the specific container to the selectors like this:
#espresso-thank-you-page-overview-dv table thead th {
padding-bottom:1em;
}
#espresso-thank-you-page-overview-dv table tbody td {
padding-bottom:1em;
}
#espresso-thank-you-page-overview-dv table {width:90%}
With regards to the error message that says:
“We’re sorry but there appears to be an error with the “reg_url_link” or the primary registrant for this transaction. Please refresh the page and try again or contact support.”
You might try clearing your browser’s cache and cookies. If that doesn’t help, can you let us know which browser you are using (e.g. Chrome, Safari, Firefox)?
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Elizabeth
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July 21, 2016 at 1:12 pm
Thanks, the coding seems to have helped somewhat for the spacing issue. With regard to the error message, I cleared my browser’s cache and cookies (I use Chrome) and it still sends me to an error message if I click the link Make a Payment from the invoice. Any other ideas?
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Josh
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July 21, 2016 at 1:50 pm
That error message may be the result of something that went wrong with that one transaction, specifically where you had an open browser tab with another registration session in progress. It will help to verify whether that’s the case.
Can you try this? First, you close your browser’s tabs and other windows. Then you visit this page to make sure there isn’t a registration session in progress:
http://www.livingartsschool.com/registration-cancelled/
Then you register for an event, and select pay by check, then try that make a payment link for that transaction.
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Elizabeth
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July 21, 2016 at 2:58 pm
I followed your directions exactly and still got an error message.
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Josh
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July 21, 2016 at 3:28 pm
There are a few other possible causes to this issue. You can rule these out one by one:
1) A theme conflict. You can rule this out by temporarily switching to the default WordPress theme.
2) A plugin conflict. You can rule this out by temporarily deactivating any other installed WordPress plugins.
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