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Creating new ticket error

Posted: July 11, 2018 at 8:13 pm


hadzantonis

July 11, 2018 at 8:13 pm

Hi there,
I have a problem. I have an ongoing event, the early bird date has expired. So I want to create new tickets for the regular registration. But I cannot change the expiry date of the new ticket. It doesn’t allow me to do so. When I change it, it goes back to the default date automatically.
Even with the old tickets, I want to extend the early bird, but it doesn’t allow me to change.
https://ibb.co/c0N2go


hadzantonis

July 11, 2018 at 8:26 pm

Hi there,
I have created a topic few minutes ago, but I can’t track where it is. So I copy and paste the problem again. Please delete the previous topic that I created.
I have a problem. I have an ongoing event, the early bird date has expired. So I want to create new tickets for the regular registration. But I cannot change the expiry date of the new ticket. It doesn’t allow me to do so. When I change it, it goes back to the default date automatically.
Even with the old tickets, I want to extend the early bird, but it doesn’t allow me to change.
https://ibb.co/c0N2go


Josh

  • Support Staff

July 13, 2018 at 1:43 pm

Hi there,

The screenshot indicates that another plugin (or possibly the theme) is overriding the ticket editor. The way forward will be to troubleshoot by means of process of elimination to find the conflict.

You can rule out a plugin or theme conflict is by installing the Health Check plugin, then go to WP → Dashboard → Heath Check → Troubleshooting. There you’ll Enable Troubleshooting Mode, then once that’s activated you’ll reactivate Event Espresso only via the Health Check’s Troubleshooting item in the WP admin bar. At that point with the other plugins deactivated for the admin only, can you edit the tickets as expected?

The support post ‘Creating new ticket error’ is closed to new replies.

Have a question about this support post? Create a new support post in our support forums and include a link to this existing support post so we can help you.

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Status: closed

Updated by  Josh 5 months ago ago

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