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Erica Lange
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February 27, 2015 at 2:50 pm
In the event i’m creating the create ticket function is not saving “created tickets” when I update. however if we copy from the already created ticket it saves.
WordPress Version:
4.1.1
PHP Version:
5.4.28
MySQL Version:
5.5.40
Event Espresso Version:
4.6.11.p
WordPress Address (URL):
http://www.azbuilders.org
Site address (URL):
http://www.azbuilders.org
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Lorenzo Orlando Caum
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February 27, 2015 at 4:31 pm
Hi, does this event have a large number of tickets associated with it?
—
Lorenzo
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Erica Lange
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February 27, 2015 at 6:47 pm
No it just started happening today. And it happens with each new event we tried to create.
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Lorenzo Orlando Caum
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February 28, 2015 at 12:02 pm
Hi, could you update to the latest release:
https://eventespresso.com/wiki/ee4-changelog/
Also, are you noticing a slowdown in the event editor prior to saving an event?
No it just started happening today. And it happens with each new event we tried to create.
Or have there been any recent changes to the site such as new plugin installs?
—
Lorenzo
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Erica Lange
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March 2, 2015 at 2:02 pm
now i’m receiving the “white screen of death” and am unable to log into my dashboard.
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Lorenzo Orlando Caum
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March 2, 2015 at 2:33 pm
Hi, could you login to your WordPress site with an SFTP or FTP client such as FileZilla, Cyberduck, Transmit, etc?
Then browse to this location:
/wp-content/plugins
Locate the Event Espresso folder and rename it by adding an extra character to the end such as a letter or a number. Here is an example:
event-espresso-core-reg1
That should deactivate it which should restore your WP dashboard.
Then go to your WP dashboard and you’ll see a notice about the plugin being deactivated. From here, go to Plugins. Then locate Event Espresso in the list of plugins and remove it (delete it).
Download the latest version from your Event Espresso account:
https://eventespresso.com/users/dkj853/#ee4-downloads
Then re-install and activate through WP plugins.
Let us know if that clears up the issue.
—
Lorenzo
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