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mkreik
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September 2, 2020 at 1:09 pm
When a person purchases multiple quantities of an event, the registration approved message repeats the same information for each quantity. So if they purchase 5 event tickets, the same information repeats five times in the message. I would prefer to have a table that has the attendees name and below it in three columns the event name, the price, the quantity purchased and the total payment. I have played around the the templates and can’t quite get it to work. I would like it to look like A WooCommerce or Paypal confirmation. Can you help me with that?
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mkreik
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September 2, 2020 at 2:36 pm
To follow up I have used the following.
Main Content:
<h3>[COMPANY]</h3>
The following people have registered for the following program(s)/event(s):
[EVENT_LIST]
Event List:
<h4>[PRIMARY_REGISTRANT_FNAME] [PRIMARY_REGISTRANT_LNAME]</h4>
[PRIMARY_REGISTRANT_EMAIL]
[PRIMARY_REGISTRANT_PHONE_NUMBER]
[PRIMARY_REGISTRANT_ADDRESS]
[PRIMARY_REGISTRANT_CITY],[PRIMARY_REGISTRANT_ADDRESS_STATE] [PRIMARY_REGISTRANT_ZIP_PC]
[PRIMARY_REGISTRANT_QUESTION_LIST]
<table style=”height: 32px;” width=”911″>
<tbody>
<tr>
<td>[EVENT_NAME]</td>
<td>[TICKET_LIST]</td>
</tr>
</tbody>
</table>
<br>
Attendee List
blank
Ticket List
[TICKET_NAME] Price: [TICKET_PRICE], Quantity Purchased: [TKT_QTY_PURCHASED]
Date Time List:
blank
Question List:
blank
In the Event List I tried it with and without the table and it only shows one of the events I signed up for. I signed up for three events; two had one ticket and one had two tickets.
Any idea of how I can get the [Event Name] and [Ticket List] in the Event List to show all events and not just one?
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mkreik
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September 2, 2020 at 2:37 pm
And to not repeat a line if someone signed up with more than one quantity…
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mkreik
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September 3, 2020 at 9:19 am
What I have found with this one is that it sends separate emails; one for the paid tickets and one for the free tickets.
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Tony
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September 9, 2020 at 4:45 am
Hi there,
Generally, we wouldn’t walk through template customizations but we can help point you in the right direction, however, I don’t think the message system will allow for everything you are trying to do currently.
So if they purchase 5 event tickets, the same information repeats five times in the message.
Are you wanting to edit the email sent to the registrant or the admin?
By default, the Registration Approved registrant email should group those tickets into a single list, like this:
https://monosnap.com/file/Lc1pP7SK1Lv1FzRGQ7kCv9QqszOSDa
The Registration Approved admin email will break out each registrant into a separate listing so I assume its that context your want to edit?
Any idea of how I can get the [Event Name] and [Ticket List] in the Event List to show all events and not just one?
By default this already happens:
Event Admin – https://monosnap.com/file/ZCyQP1D9sLQLbJt9roimqZnQmTXO2F
Registrant – https://monosnap.com/file/L4DOpCu9m4wzezhgUWXf4iFgjMrd9T
Are you editing the Primary Registrant email or Registrant email?
https://eventespresso.com/wiki/messages-system-working-with-message-contexts/
What I have found with this one is that it sends separate emails; one for the paid tickets and one for the free tickets.
The same registration approved email is sent for both paid and free tickets but there is also a payment received email which is triggered for paid tickets although it’s not a replacement for registration approved.
There is also a ‘Registration Multi-status Summary’ with the subject ‘Registration Summary’ which you may have enabled on your site (it is disabled by default) is that the email you are referring to?
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mkreik
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September 9, 2020 at 11:07 am
Thanks, Tony. To clarify, I am hoping to make the Event Admin Registration Approved email easier to read. When I tested an alternative (see code above Sep 2 @ 2:36pm) and registered for both paid and free classes I get one email with all of the paid registrations and a separate email with the free registrations. I would like them all to be in one email showing all registrations for the primary registrant. I don’t know why it separates them into two emails when the default Event Admin Registration Approved email doesn’t.
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Tony
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September 17, 2020 at 5:45 am
Ok, I think it’s important to get a better idea of what you are trying to achieve with the email here becuase the way you are using the template doesn’t match with some of your requirements.
For example you only want a single set of registrant data (right now its the Primary Registrant) to show only once, but you have it in the EVENT_LIST sections which means it will loop over each individual event in the group and output whatever is in that section for each event.
So going back to HERE if someone registered onto 2 events using Multi Event Registration it will loop over both and output the primary reg twice.
So for any group registration (a registration where a user selects more than 1 ticket) you simply want the Primary Registrant’s details output with the event name, ticket name, price and qty, that’s it?
Are all your events set up the same way and will only collect 1 set of registrant details for the above?
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mkreik
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September 17, 2020 at 2:31 pm
Yes, mostly that’s what I want. We are only using the primary registrant information and so for that primary registrant with multi-event registration I would like to see the primary registrant’s name, address, phone and email above the details/line items for the events purchased like this:
First Name Last Name
Address
City, State Zip
Phone
Email
Event 1 Name Ticket Name Quantity Total cost
Event 2 Name Ticket Name Quantity Total cost
Event 3 Name Ticket Name Quantity Total cost
I can’t recall if total cost is available at the event level. If not I can show the ticket price next to quantity. Or if not in a table, then have the event list look like this:
Event 1 Name
Ticket Name
Quantity
Total Cost (or ticket price)
Event 2 Name
Ticket Name
Quantity
Total Cost (or ticket price)
If it means moving [EVENT_LIST] below the primary registrant’s information in the Main Content I can do that. Will having it like this work:
<p class=”lead”>Below are the registrant’s details:</p>
<h4>[PRIMARY_REGISTRANT_FNAME] [PRIMARY_REGISTRANT_LNAME]</h4>
[PRIMARY_REGISTRANT_EMAIL]
[PRIMARY_REGISTRANT_PHONE_NUMBER]
[PRIMARY_REGISTRANT_ADDRESS]
[PRIMARY_REGISTRANT_CITY],[PRIMARY_REGISTRANT_ADDRESS_STATE] [PRIMARY_REGISTRANT_ZIP_PC]
[PRIMARY_REGISTRANT_QUESTION_LIST]
[EVENT_LIST]
Event List
<div class=”content”>[EVENT_NAME]</div>
<div class=”content”>[TICKET_LIST]</div>
Attendee List
blank
Ticket List
<li class=”ticket-name”>
Program/Event: [TICKET_NAME]<br>[TICKET_DESCRIPTION]
- Price: [TICKET_PRICE]
- Quantity Purchased: [TKT_QTY_PURCHASED]
<hr/>
Finally, if a person registers for multiple events and some are paid and some are free, will all show up in one Event Admin Registration Approved email? As I mentioned before, when I tested it the paid events showed up in one Event Admin Registration Approved email and the free events showed up in another. I want all registrations for the primary registrant to show up in one email. Thanks for your help with this.
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mkreik
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October 5, 2020 at 8:22 pm
Any answer as to why the default Event Admin Registration Approved email for multi-event checkout will show all registrations whether paid or free in one email, but when any sections of the default email are changed as shown above and someone uses the multi-event checkout the paid registrations show up in one Event Admin Registration Approved email and the free registrations in another. I’d like to resolve this.
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