Posted: September 2, 2020 at 1:09 pm
When a person purchases multiple quantities of an event, the registration approved message repeats the same information for each quantity. So if they purchase 5 event tickets, the same information repeats five times in the message. I would prefer to have a table that has the attendees name and below it in three columns the event name, the price, the quantity purchased and the total payment. I have played around the the templates and can’t quite get it to work. I would like it to look like A WooCommerce or Paypal confirmation. Can you help me with that?
To follow up I have used the following.
Date Time List:
In the Event List I tried it with and without the table and it only shows one of the events I signed up for. I signed up for three events; two had one ticket and one had two tickets.
Any idea of how I can get the [Event Name] and [Ticket List] in the Event List to show all events and not just one?
And to not repeat a line if someone signed up with more than one quantity…
What I have found with this one is that it sends separate emails; one for the paid tickets and one for the free tickets.
Generally, we wouldn’t walk through template customizations but we can help point you in the right direction, however, I don’t think the message system will allow for everything you are trying to do currently.
Are you wanting to edit the email sent to the registrant or the admin?
By default, the Registration Approved registrant email should group those tickets into a single list, like this:
The Registration Approved admin email will break out each registrant into a separate listing so I assume its that context your want to edit?
By default this already happens:
Event Admin – https://monosnap.com/file/ZCyQP1D9sLQLbJt9roimqZnQmTXO2F
Are you editing the Primary Registrant email or Registrant email?
The same registration approved email is sent for both paid and free tickets but there is also a payment received email which is triggered for paid tickets although it’s not a replacement for registration approved.
There is also a ‘Registration Multi-status Summary’ with the subject ‘Registration Summary’ which you may have enabled on your site (it is disabled by default) is that the email you are referring to?
Thanks, Tony. To clarify, I am hoping to make the Event Admin Registration Approved email easier to read. When I tested an alternative (see code above Sep 2 @ 2:36pm) and registered for both paid and free classes I get one email with all of the paid registrations and a separate email with the free registrations. I would like them all to be in one email showing all registrations for the primary registrant. I don’t know why it separates them into two emails when the default Event Admin Registration Approved email doesn’t.
Ok, I think it’s important to get a better idea of what you are trying to achieve with the email here becuase the way you are using the template doesn’t match with some of your requirements.
For example you only want a single set of registrant data (right now its the Primary Registrant) to show only once, but you have it in the EVENT_LIST sections which means it will loop over each individual event in the group and output whatever is in that section for each event.
So going back to HERE if someone registered onto 2 events using Multi Event Registration it will loop over both and output the primary reg twice.
So for any group registration (a registration where a user selects more than 1 ticket) you simply want the Primary Registrant’s details output with the event name, ticket name, price and qty, that’s it?
Are all your events set up the same way and will only collect 1 set of registrant details for the above?
Yes, mostly that’s what I want. We are only using the primary registrant information and so for that primary registrant with multi-event registration I would like to see the primary registrant’s name, address, phone and email above the details/line items for the events purchased like this:
First Name Last Name
Event 1 Name Ticket Name Quantity Total cost
I can’t recall if total cost is available at the event level. If not I can show the ticket price next to quantity. Or if not in a table, then have the event list look like this:
Event 1 Name
Event 2 Name
If it means moving [EVENT_LIST] below the primary registrant’s information in the Main Content I can do that. Will having it like this work:
<p class=”lead”>Below are the registrant’s details:</p>
Finally, if a person registers for multiple events and some are paid and some are free, will all show up in one Event Admin Registration Approved email? As I mentioned before, when I tested it the paid events showed up in one Event Admin Registration Approved email and the free events showed up in another. I want all registrations for the primary registrant to show up in one email. Thanks for your help with this.