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Create Contact edit not saving

Posted: April 15, 2021 at 4:49 am


ATWEVENTS

April 15, 2021 at 4:49 am

We often get people who make multiple entries using their name when they should have used the name and email address of a different person. Previously, I would go into one of the multiple entries, make the change via Create Contact and update and everything would save. It’s now stopped working and just reverts back to the original details.

In addition, the main contact details on a 1/1 registration cannot be edited within EE now and has to be done via our MemberPress database. Editing the contact within EE will not save.

Any thoughts?


Tony

  • Support Staff

April 16, 2021 at 8:13 am

Hi there,

Have you had any custom development done on the site with regards to EE_Contacts and MemberPress?

What has changed on the site between when this worked in the past and now?
Any new plugins installed for example?

Have you checked the server error logs to see if there are any errors thrown when you update an EE contact?

I’m guessing that either something is hooking into the save process and breaking it, be that a plugin or some custom code.


ATWEVENTS

April 19, 2021 at 7:01 am

Thanks Tony. We contacted a developer who installed a plugin for us and it is now resolved.

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