|
Matt
|
December 15, 2016 at 12:53 pm
I am using EE4 and had several countries states/counties installed.
I am not sure why, but now they are not showing (except for France!). Previously they were all OK. I have been through all the instructions and tried deleting plugins and reinstalling, but I am unsure why this is happening.
|
|
Josh
|
December 15, 2016 at 1:32 pm
Hi Matt,
Can you go to Event Espresso > General Settings > Countries, then select one of the countries that are no longer showing. Is the option for “Country Appears in Dropdown Select Lists” set to Yes? If not, you set that option to Yes, then click “Save Country Details”. Then you repeat the above for any other missing countries.
|
|
Matt
|
December 15, 2016 at 1:34 pm
I have been through the options and turned all required to Yes and US/Canada off.
It looks like at some point everything went back to default, so I am not sure if this could be part of the problem.
If it helps, I can post the link for an example.
|
|
Josh
|
December 15, 2016 at 1:43 pm
We’d probably need to log into the site to investigate. Can you complete the secure form on this page, and include a list of the Countries that should appear as options?
|
|
Josh
|
December 15, 2016 at 2:15 pm
May I ask what are the countries that need to be displayed?
|
|
Josh
|
December 15, 2016 at 2:18 pm
We’ll need FTP access to investigate further, can you resend the form and complete the FTP section? Thanks.
|
|
Matt
|
December 15, 2016 at 2:20 pm
France, Belgium, Netherlands, U.K. & Ireland.
Yes, I’ll resend the form shortly.
|
|
Josh
|
December 16, 2016 at 10:13 am
Hi Matt,
The countries have been added back onto your site. It’s probably not a coincidence that the 4 missing countries were also the countries that had the state/county pack plugins installed. Those should not be left installed and activated. They’re intended for a one-time use where you install, activate, deactivate, then delete. So after I ran the scripts from those plugins one last time, I deleted the plugins.
|
|
Matt
|
December 17, 2016 at 12:48 am
Well I deleted France because it was working, but didn’t delete the others as they did not work after installing.
Many thanks for helping to get it working.
|
