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Correct license key but wrong domain

Posted: August 17, 2014 at 4:06 am


Paul Arkwright

August 17, 2014 at 4:06 am

Please help. Site registered seems correct, wonder why i still can’t make this work. Thx.


Dean

August 18, 2014 at 2:48 am

Hi Paul,

What domain is the licence key for please?


Paul Arkwright

August 22, 2014 at 9:58 am

Hi Dean, it is hrmagazine.com.hk


Tony

  • Support Staff

August 22, 2014 at 10:05 am

Hi Paul,

Looking at your site we can see it is currently running EE3.1.27.

I just want to note that if you are planning on updating to EE4, you’ll need to first update the site to EE3.1.36+ (Latest currently is 3.1.36.5) as EE4 is expecting the database to be at that version. Also EE4 is not simply another update to EE3 but a vastly different system, so I would advise updating on a development server (either locally or another live cloned version of the site) first to check EE4 will work as expected with your theme/plugins etc.

I have reset your license key.

Please go to Event Espresso -> General Settings. Remove the license key (cut) and save the settings, replace the license key (paste) and save the settings once more. Be sure to check for any white space before/after the key when pasting.

Automatic updates should then work for EE3.


Paul Arkwright

August 27, 2014 at 4:24 am

Tony thank you for your follow-up. I changed the license key however problem still persist.

There is a new version of Event Espresso available. View What’s New with version 3.1.36.5.P. You need a valid Site License Key to enable automatic upgrades. Your current membership level does not allow automatic upgrades on more than one domain. Please log into your account to manage your Site License Keys or purchase a support license now.

I thought we only have one domain, which is hrmagazine.com.hk.


Tony

  • Support Staff

August 27, 2014 at 4:29 am

That is the correct domain that is registered onto your account.

In this instance I would recommend manually updating EE3, we have a guide posted here:

http://eventespresso.com/wiki/updating-event-espresso/#update_manually

We have made some changes to the update engine since .27 which may be preventing this. Be sure to backup your site before doing so.


Paul Arkwright

August 27, 2014 at 1:17 pm

I just updated the version to the latest one manually, seems that everything is OK now, however I’m going to roam around to see if there’s anything else missing. In the meantime, thank you for your help!


Paul Arkwright

August 27, 2014 at 1:22 pm

Ok got something else, tried to access mailchimp API documentation on this site:

http://eventespresso.com/wiki/mailchimp-integration/#mailchimpapikeyee3

Said that i need to purchase mailchimp integration module, in which I already did. Help? Thanks!


Tony

  • Support Staff

August 27, 2014 at 1:34 pm

Hi Paul,

The EE3 Personal License does not include the MailChimp Integration add-on, did you purchase it separately?

I will also ask our sales team to look into this.


Paul Arkwright

September 9, 2014 at 9:26 pm

Hi Tony,

Yes we purchased it separately, I believe not at the same time as we purchased EE3. Thanks.


Lorenzo Orlando Caum

  • Support Staff

September 10, 2014 at 8:16 am

Hi Paul,

This is a public support forum so could you please contact sales through the email below:

sales [at] eventespresso.com

They will be able to answer any of your account questions privately.

Thanks


Lorenzo


Paul Arkwright

September 10, 2014 at 11:07 pm

Ok got it, thank you Lorenzo.

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Support forum for Event Espresso 3 and Event Espresso 4.
Documentation for EE3 and EE4
Documentation for Event Espresso 3

Documentation for Event Espresso 4

Status: closed

Updated by  Paul Arkwright 5 years, 2 months ago ago

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