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Cod106
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December 5, 2016 at 4:56 pm
Hello,
We have an espresso contact list that complet with every registration that comes from the website and that the users have done. On the other hand when adding a client from the back office it is necessary to recreate the user even if it exists already, why does it do that?
It would not be possible to add a person to a course from the contact list?
Can you tell me how?
See the picture.
Thank you
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Josh
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December 5, 2016 at 6:39 pm
It shouldn’t be adding new contacts if there is already a contact that matches the first name, last name, and email fields.
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Cod106
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December 6, 2016 at 11:28 pm
Not with my event espresso .
I speak from the back office not online . Online its working !
Can you connect on the back office and check if I send to you the login ?
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Josh
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December 7, 2016 at 7:51 am
Are you sure when you input the information about the attendee, that it’s exactly matching the information about the contact?
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Cod106
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December 8, 2016 at 12:20 am
Yes
Look this screenshot: ** Removed **
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This reply was modified 7 years, 4 months ago by
 Tony. Reason: Remove screenshots
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Cod106
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December 8, 2016 at 12:23 am
This information is just in you and me right ? no body can see the phone of the client?
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Josh
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December 8, 2016 at 1:32 pm
Anyone could have seen the screenshot you posted, so it’s been removed. They weren’t very helpful either because I asked about the registration, not the contacts.
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Cod106
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December 11, 2016 at 12:28 am
Hello,
So following the two screenshot and duplicate contact, what’s the problem?
Thanks for your help
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Tony
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December 13, 2016 at 3:26 am
Within your event do you request custom questions for additional registration but not the personal information question group?
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